At a Glance
- Tasks: Lead e-commerce customer experience and optimise journeys across platforms like Amazon and eBay.
- Company: Reputed client in the e-commerce sector, focused on customer satisfaction.
- Benefits: Competitive rate of £550-£650, flexible work environment, and growth opportunities.
- Other info: Collaborative role with global teams, ensuring compliance with data privacy laws.
- Why this job: Shape memorable customer experiences and drive real business impact in a dynamic market.
- Qualifications: Experience in managing e-commerce channels and strong analytical skills.
If you care about what customers feel after they click across third-party platforms, marketplaces and q-commerce, this is a chance to shape journeys that drive real growth. Our Client is hiring for a reputed client to lead indirect e-commerce customer experience, turning channel performance into measurable business impact.
What you'll be doing:
- Lead partner and portfolio expansion across marketplaces and platforms, including Amazon, eBay and other e-commerce/q-commerce partners
- Own customer experience excellence across acquisition, retention and engagement on third-party channels
- Build and manage channel KPIs, using data analytics to spot trends and drive optimisation
- Optimise content, touchpoints and customer interactions for brand consistency and conversion-tailored per channel
- Make commercially grounded decisions that balance customer needs with revenue and profitability goals
- Align internal teams and external partners in a matrixed, global environment (including regional teams, UX/UI and IT)
- Stay ahead of evolving e-commerce trends, supporting agile change as platforms and consumer behaviour shift
- Ensure customer experience initiatives comply with data privacy laws such as GDPR and CCPA
What you'll bring:
- Hands-on experience managing indirect e-commerce channels in a large CPG environment, with a focus on marketplaces, e-retailers and q-commerce
- Strong strategic and analytical mindset, turning insights into actions that improve performance
- Demonstrated ability to influence and collaborate across departments and with external agency partners
- Digital marketing integration awareness (SEO and performance marketing) to strengthen the overall customer experience
- Technical savvy around e-commerce platforms, APIs and data flows to support seamless integration
- Confidence working across regions, adapting approaches to different market contexts
Additional information:
- Partner relationship management skills, including negotiation and building long-term relationships
Ready to elevate customer experience where brands don't fully control the shelf? Apply now and take ownership of journeys that customers remember-and that businesses grow from.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Ecommerce Customer Experience Manager in London employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Experience Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Experis, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Experis!
We think you need these skills to ace Ecommerce Customer Experience Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Experis, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Experis and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Experis that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Experis
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
