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For Companies At a Glance
- Tasks: Solve technical challenges and support cutting-edge software solutions across Europe.
- Company: Leading provider of innovative software solutions for mobility and user experience.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Strong communication skills and a passion for learning new technologies.
- Other info: Exciting opportunities for automation and process improvement await you!
Location: LONDON
3 or 4 days on site due to nature of role
Type: Full-Time | Permanent
Industry: IT
£30-45k
Benefits
Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe.
About Us
We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software.
Systems used:
- Google Workspace and Administration
- Microsoft, including Office 365 and Intune
- Cloud; GCP, Azure and AWS
- Jira and Confluence for ITSM processes
Key Responsibilities:
- Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).
- Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).
- Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational.
- Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction.
- Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs.
- Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
- Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits.
- Assist with IT-related projects such as system upgrades, migrations, and process automation.
- Create, update, and maintain technical documentation and user guidance.
- Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate.
- Champion the use of self-service IT resources and provide basic training and guidance to users.
- Manage event support, including setting up AV and live stream equipment.
- Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration.
Skills and Qualifications:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A keen interest in learning new technologies and a proactive approach to professional development.
- A professional approach to work, problem-solving, and adherence to ITSM principles.
- Ability to troubleshoot and resolve hardware and software issues effectively.
- Proven experience working in an ITSM environment with knowledge of ITIL as an advantage.
- A passion for process improvement eg joiners/movers/leavers process.
Growth Opportunities:
This role offers the ability to contribute ideas, learn new technologies, and implement new solutions such as password management, mobile device management, and cyber essentials.
2nd Line Support, Google Workspace, EUC, Desktop in London employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support, Google Workspace, EUC, Desktop in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with folks in the IT scene. You never know who might be looking for a 2nd Line Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your troubleshooting abilities and knowledge of Google Workspace and Microsoft tools. This can really make you stand out!
✨Tip Number 3
Don’t just apply, engage! When you find a job on our website, take the time to research the company and mention something specific in your interview about their projects or values. It shows you’re genuinely interested!
✨Tip Number 4
Prepare for those tricky questions! Brush up on common technical support scenarios and how you’d handle them. Practising your responses will help you feel more confident during the interview process.
We think you need these skills to ace 2nd Line Support, Google Workspace, EUC, Desktop in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support role. Highlight your experience with Google Workspace, Microsoft, and any relevant ITSM tools like Jira and Confluence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for solving technical challenges and how you can contribute to our team. Be sure to mention your proactive approach to learning new technologies – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen on seeing your troubleshooting skills in action, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you’re familiar with the key technologies mentioned in the job description, like Google Workspace, Microsoft Office 365, and ITSM tools like Jira and Confluence. Brush up on your troubleshooting skills for hardware and software issues, as you'll likely be asked to demonstrate your problem-solving abilities during the interview.
✨Showcase Your Communication Skills
Since this role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might want to prepare a few examples of how you've successfully communicated technical information in the past, as this will highlight your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle real-world IT support situations. Think about past experiences where you resolved technical issues or improved processes, and be ready to discuss these in detail, focusing on your thought process and the outcomes.
✨Demonstrate Your Passion for Learning
This role values a keen interest in new technologies and professional development. Be prepared to talk about any recent courses, certifications, or self-study you've undertaken. Showing enthusiasm for emerging tech and a proactive approach to learning can set you apart from other candidates.
