Logistics Manager

Role: Event Logistics Manager

Location: Remote (occasional onsite presence in Feltham)

The Event Logistics Manager plays a pivotal role in managing all aspects of housing and accommodations for our events, ensuring a comfortable and convenient experience for attendees. This position requires exceptional organizational skills, attention to detail, and the ability to coordinate lodging logistics for large-scale events. The Event Housing Manager will work closely with event planners, hotels, and attendees to secure and manage lodging arrangements.

Key Responsibilities:

Housing Logistics:

• Design housing requirements, including room blocks, rates, and special requests.
• Research and select suitable hotels and accommodations near event venues.
• Negotiate contracts with hotels, securing favorable terms and rates for event attendees.

Reservations and Booking:

• Create and manage housing reservation systems or platforms for attendees to book accommodations.
• Assist attendees with reservations, changes, and special requests related to their lodging.
• Monitor and manage room blocks, ensuring proper utilization and minimizing attrition.

Communication and Customer Service:

• Serve as the main point of contact for attendees with housing-related inquiries.
• Provide timely and courteous responses to housing questions and issues via email or phone.
• Assist attendees in resolving housing-related concerns and ensuring their comfort during their stay.

Rooming List Management:

• Maintain accurate rooming lists and share them with hotels and event planners as needed.
• Manage hotels and their room blocks to ensure room assignments align with attendees\’ preferences and event needs.
• Address any rooming list discrepancies promptly.

Billing and Financial Management:

• Oversee billing and payment processes related to housing reservations.
• Reconcile housing revenue and expenses, ensuring accurate financial records.
• Collaborate with finance and accounting teams to address any billing discrepancies.

On-Site Support:

• Provide on-site support during events, assisting attendees with check-in/check-out processes and addressing housing-related issues.
• Liaise with hotels to resolve any on-site concerns and ensure a seamless experience for attendees.

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• Proven experience in housing coordination, hotel management, or event logistics.
• Strong negotiation and contract management skills.
• Excellent attention to detail and organizational abilities.
• Outstanding communication and interpersonal skills.
• Ability to handle high-pressure situations and meet tight deadlines.
• Proficiency in Microsoft Office Suite and housing management software.
• Ability to work flexible hours, including evenings and weekends, as needed for events.

How to apply?

Send a CV to kacey.norris@experis.co.uk