At a Glance
- Tasks: Provide top-notch customer service in the biotech industry and manage service requests.
- Company: Join a leading biotechnology firm with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on quality service and career development.
- Why this job: Make a difference in life sciences while building strong relationships with customers.
- Qualifications: Fluent in English and another European language; strong communication and organisational skills.
The predicted salary is between 30000 - 32000 £ per year.
The location of the role is Amersham (onsite). The duration of the contract is 12 months. The pay rate on offer is £15.59 per hour (via PAYE) for 37.5 hours per week.
Preference for bilingual candidates - English and either Italian, French or Spanish.
Key accountabilities of the role:- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams.
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner.
- Invoicing of service interventions.
- Dispute handling.
- Deep dive into stock discrepancies and follow up.
- Physical inventory support.
- Activating contracts within in-house systems.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
- Written and oral fluency in English (an additional European language Spanish, Italian, French preferably).
- Excellent communication and interpersonal skills.
- Excellent organisational skills and ability to prioritise workload.
- Problem solving skills, initiative, proactive/pre-emptive and strong attention to detail.
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience.
- Ability to work well in a busy customer service environment.
- Attention to detail and ability to prioritise.
- Flexibility and willingness to work as a team member.
Customer Service Specialist - Biotechnology Industry in Little Chalfont employer: Experis
As a Customer Service Specialist in the vibrant biotechnology sector based in Amersham, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and excellence, offering competitive pay and the opportunity to engage with diverse teams while delivering exceptional service to our clients. With a focus on innovation and teamwork, we empower our employees to make meaningful contributions and advance their careers in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Biotechnology Industry in Little Chalfont
✨Tip Number 1
Network like a pro! Reach out to people in the biotechnology industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Specialist role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses and show off your problem-solving skills.
✨Tip Number 3
Show off your bilingual skills! If you speak Italian, French, or Spanish, make sure to highlight this in conversations. We know how valuable these languages are in the biotech field, so don’t be shy about it!
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing candidates who take the initiative to apply directly. Let’s get you that Customer Service Specialist position together!
We think you need these skills to ace Customer Service Specialist - Biotechnology Industry in Little Chalfont
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Specialist in the biotechnology industry. Highlight any relevant experience, especially in customer service and communication skills, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how your skills align with our needs. Don’t forget to mention your language skills if you’re bilingual!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide excellent service under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you understand the biotechnology industry and the specific role of a Customer Service Specialist. Brush up on common terms and processes related to life sciences, as well as the company's products and services. This will help you answer questions confidently and show your genuine interest.
✨Show Off Your Language Skills
If you're bilingual, don’t shy away from showcasing your language skills during the interview. Practice answering common interview questions in both English and your second language. This will demonstrate your ability to communicate effectively with a diverse range of customers.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about team dynamics, the company culture, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
