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For Companies At a Glance
- Tasks: Provide 3rd line IT support and lead infrastructure projects in a cloud-first environment.
- Company: Join a growing eco-focused organisation with a modern IT approach.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Dynamic role with excellent career growth and exposure to innovative projects.
- Why this job: Make a real impact on IT infrastructure while working with cutting-edge technologies.
- Qualifications: 5+ years in IT support with strong skills in Microsoft 365 and Azure.
The predicted salary is between 40000 - 45000 £ per year.
Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions.
Role Snapshot:
- Location: Sheffield HQ
- Salary: £40,000 - £45,000 per annum
- Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office
- Hours: 08:30 - 17:00, Monday to Friday
- Reporting to: Group Information Systems Manager
- Occasional travel to other UK sites required
About the Role:
As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a 'Cloud-First' strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies.
Key Responsibilities:
- Provide 3rd line technical support, acting as an escalation point for complex incidents and problems.
- Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments.
- Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations.
- Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi.
- Administer Active Directory, Group Policy, identity management, and access controls.
- Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager.
- Monitor system performance, availability, and security, ensuring adherence to best practices.
- Maintain and test backup, disaster recovery, and business continuity solutions.
- Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling.
- Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services.
- Produce clear technical documentation and contribute to continuous service improvement.
Skills and Experience:
Essential:
- At least 5 years' experience in IT support, including substantial 3rd line and project-based work.
- Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform).
- Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019).
- Solid understanding of Active Directory, Group Policy, and networking fundamentals.
- Experience supporting multi-site or multi-entity environments.
- Strong troubleshooting, analytical, and problem-solving capabilities.
- Experience implementing or maintaining Cyber Essentials compliance.
- Excellent communication and stakeholder management skills.
- Highly organised, proactive, and customer-focused mindset.
Desirable:
- Microsoft certifications (Azure, Microsoft 365, Security).
- CCNA, VCP, or equivalent technical certifications.
- Experience with PowerShell scripting and automation.
- Knowledge of ITIL or structured service management frameworks.
- Experience with Veeam or similar backup and DR platforms.
What's On Offer:
- Competitive salary package with clear technical ownership.
- Hybrid working model supporting work-life balance.
- Exposure to modern cloud and infrastructure technologies.
- Opportunity to influence and shape a growing IT environment.
- Support for ongoing professional development and training.
IT Support Engineer - Microsoft Platform - Eco Services employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Microsoft Platform - Eco Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a personal project that highlights your experience with Microsoft 365, Azure, and other relevant technologies. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Brush up on your troubleshooting and problem-solving skills. Consider mock interviews or technical assessments to get comfortable with the types of questions you might face.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with cloud-first strategies and IT infrastructure projects.
We think you need these skills to ace IT Support Engineer - Microsoft Platform - Eco Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and customer-focused mindset!
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in areas like Active Directory, Intune, and network infrastructure. We love seeing specific examples of how you've tackled complex issues in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific projects you've worked on, especially those involving cloud migrations or system integrations. The more you can demonstrate your hands-on experience, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex issues you've resolved in previous roles. Think about the troubleshooting steps you took and how you communicated with stakeholders during the process. This will highlight your analytical skills and customer-focused mindset.
✨Understand Their Environment
Research the company’s current IT infrastructure and their 'Cloud-First' strategy. Familiarise yourself with their use of Microsoft technologies and be ready to discuss how you can contribute to their ongoing improvement and security initiatives.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current projects, challenges they face, or how they measure success in their IT support team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.