At a Glance
- Tasks: Provide face-to-face tech support and resolve user issues at the Tech Bar.
- Company: Join Experis, a leading IT services provider in Macclesfield, UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Other info: This is an onsite role, perfect for those who thrive in a collaborative setting.
- Why this job: Be part of a customer-focused team that values your input and skills.
- Qualifications: Experience in technical support and knowledge of Windows and Microsoft Office 365 required.
The predicted salary is between 30000 - 42000 £ per year.
Experis Macclesfield, England, United Kingdom
Experis Macclesfield, England, United Kingdom
Job Title: IT Support Technician – Tech Bar (Onsite)
Location: Macclesfield, UK
Overview
We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience.
Key Responsibilities
- Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking.
- Maintain a customer-first approach, ensuring users are informed throughout the support process.
- Collaborate with IT support teams to escalate and resolve issues efficiently.
- Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices.
- Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box).
- Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments.
- Utilise tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices.
- Assist with antivirus software management in an enterprise environment.
- Maintain accurate asset inventory records and support asset management processes.
- Use ServiceNow for ticket logging, tracking, and resolution (desirable).
- Proven experience providing in-person technical support in a customer-focused environment.
- Excellent communication skills, with the ability to explain technical issues in simple terms.
- Strong knowledge of Microsoft Windows environments within an enterprise domain setting.
- Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.
- Proficiency in supporting Windows 10, Microsoft Office 365, and Lenovo desktop/laptop hardware.
- Experience supporting Microsoft Office applications, especially Outlook and Teams.
- Familiarity with cloud-based storage solutions such as OneDrive and Box.
- Awareness of antivirus software management in enterprise environments.
- Understanding of asset management processes and procedures.
- Experience supporting Apple Mac OS and iOS devices.
- Mobile device setup and deployment experience.
- Knowledge and experience of ServiceNow ITSM platform.
Working Style
- Comfortable working in a high-visibility, customer-facing role.
- Able to balance desk-based support with proactive floor walking to provide at-desk assistance.
- Focused on delivering an outstanding customer experience at all times.
How to apply?
Send a CV to kacey.norris@experis.co.uk
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Contract
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Information Technology Support Technician in Macclesfield employer: Experis
As a leading employer in Northern Ireland, we offer an exciting opportunity for a Data Centre Technical Project Manager (MEP) to join our dynamic team focused on cutting-edge AI Cluster Data Centre Expansion. Our work culture promotes collaboration and innovation, providing employees with the chance to grow their skills in a mission-critical environment while enjoying competitive rates and a supportive atmosphere that values technical expertise and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician in Macclesfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Experis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Experis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Experis!
✨Direct Apply to Experis
Let's not forget to apply directly through the Experis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Technician in Macclesfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Experis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Experis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Experis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
