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For Companies At a Glance
- Tasks: Provide top-notch technical support for HyperX gaming peripherals and resolve customer issues.
- Company: Join HyperX, a leading brand in gaming gear, dedicated to enhancing gamers' experiences.
- Benefits: Enjoy hybrid work options and the chance to be part of a dynamic team.
- Why this job: Be at the forefront of gaming tech support while engaging with a passionate community.
- Qualifications: Fluent in English and French, with a passion for gaming and customer service experience preferred.
- Other info: This role is hybrid and requires an umbrella company due to IR35 regulations.
The predicted salary is between 28800 - 43200 £ per year.
HyperX Technical Care (French/English)
12 months
London – hybrid
Inside ir35 – Umbrella only
Job Summary
The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers.
Responsibilities.
- Respond to technical issues and product questions in the required languages. This may be through a telephone conversation, email, social media, Chat, or a web request.
- Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures.
- Use the CRM system to document and categorize cases accurately by researching and gathering appropriate information to resolve issues in a professional, courteous, and timely manner.
- Regularly review and update regional email templates to ensure accurate correspondence with customers.
- Maintain and update your knowledge on all HyperX and competitor\’s hardware/software products.
- In accordance with company procedures, you may need to manage logistical issues such as RMAs.
- Back up colleagues where necessary especially with language cover.
- Take responsibility for specific projects.
- Perform other duties as assigned by the Manager/Team Leader.
Knowledge & Skills
- Fluent in English and French, spoken and written to business level is essential. An additional European language would be a distinct advantage (Italian/Spanish/Turkish).
- A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc.
- Knowledgeable in the use of various gaming consoles.
- Knowledge of PC Architecture and Microsoft OS.
- A minimum of 1 year\’s previous experience in providing customer support is preferred.
- Excellent communication and organizational skills with strong focus on Customer satisfaction.
- Excellent time management, ability to prioritise your own workload and multi-task.
- A great team player with a positive working attitude and the initiative to research answers to complex questions.
- A clear thinker, quick learner, and logical problem solver keen to provide the best possible service to customers.
- A technophile who loves to be immersed into the gaming scene and enjoys social media discussions about products and technology.
Education & Experience Recommended
Educated to A Level standard (or equivalent).
A degree in a relevant discipline will be a distinct advantage.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
HyperX Technical Care employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HyperX Technical Care
✨Tip Number 1
Familiarise yourself with the HyperX product range and their competitors. Understanding the features and common issues of gaming peripherals will help you answer customer queries more effectively during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to gaming hardware and software. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Practice your bilingual communication skills in both English and French. Since this role requires fluency in both languages, being able to showcase your ability to switch between them seamlessly can be a huge advantage.
✨Tip Number 4
Engage with the gaming community on social media platforms. This not only shows your passion for gaming but also helps you stay updated on trends and customer feedback, which can be beneficial in understanding customer needs.
We think you need these skills to ace HyperX Technical Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise your fluency in both English and French, as well as any additional languages you may speak.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gaming and your understanding of HyperX products. Mention specific experiences where you've successfully resolved technical issues or provided exceptional customer service.
Showcase Relevant Skills: In your application, clearly outline your knowledge of PC architecture, Microsoft OS, and gaming peripherals. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Experis
✨Brush Up on Technical Knowledge
Make sure you're well-versed in the HyperX product range and general gaming peripherals. Familiarise yourself with common technical issues and solutions, as well as competitor products, to demonstrate your expertise during the interview.
✨Showcase Your Language Skills
Since fluency in both English and French is essential, be prepared to switch between the two languages during the interview. Practising common technical support scenarios in both languages can help you feel more confident.
✨Demonstrate Customer Service Experience
Be ready to share specific examples from your previous customer support roles. Highlight situations where you successfully resolved issues or improved customer satisfaction, showcasing your communication and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life technical support situations. Think through how you would approach troubleshooting a common issue, and be ready to explain your thought process clearly and logically.
