At a Glance
- Tasks: Lead a team of engineers to deliver top-notch hardware support and manage IT peripherals.
- Company: Join a dynamic tech environment focused on operational excellence and teamwork.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a collaborative setting.
- Why this job: Make a real impact by leading a talented team and enhancing IT services.
- Qualifications: Experience in IT hardware support and strong leadership skills required.
The predicted salary is between 43200 - 72000 € per year.
We are seeking a Hardware Services Lead to oversee and manage a team of up to 15 engineers across several core sites. This role is pivotal in ensuring the smooth delivery of second-line hardware support, laptop deployments, IT peripherals, procurement fulfilment, and mobile data/SIM management. The successful candidate will combine strong leadership with technical expertise, driving operational excellence through KPIs, SLAs, and supplier engagement.
Key Responsibilities
- Team Leadership & Management – Lead and manage a distributed team of up to 15 hardware support engineers, conducting monthly 1‑2‑1s, performance reviews, coaching, and fostering a collaborative, accountable, customer‑focused culture.
- Operational Delivery – Oversee second‑line break/fix support for laptops, desktops, and IT peripherals, manage laptop deployments, refresh cycles, and peripheral distribution, ensure timely procurement fulfilment of hardware and accessories, and administer mobile data and SIM usage while maintaining compliance and cost efficiency.
- Performance & Governance – Define, monitor, and report against KPIs and SLAs; implement continuous improvement initiatives; maintain accurate records of assets, usage, and procurement activities; serve as the primary point of contact for hardware and mobile service suppliers.
Skills & Experience
- Proven experience leading IT hardware support teams across multiple sites.
- Strong knowledge of laptop deployment, break/fix processes, and IT peripheral management.
- Experience in procurement fulfilment and supplier management.
- Familiarity with mobile data/SIM administration and usage monitoring.
- Excellent organisational, communication, and stakeholder management skills.
- Ability to define and track KPIs and SLAs with a focus on continuous improvement.
- Strong problem‑solving skills and a proactive approach to risk management.
Personal Attributes
- Clear communicator, translating technical issues into business language.
- Practical, solution‑oriented mindset focused on efficiency and accountability.
- Collaborative leader who empowers teams and builds strong supplier relationships.
- Detail-oriented with a commitment to governance and service excellence.
Hardware Services Lead CGEMJP00328031 employer: Experis
As a Hardware Services Lead at our Reading location, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer a hybrid working model, competitive remuneration, and the opportunity to lead a talented team while driving operational excellence in hardware support. Our commitment to continuous improvement and collaboration ensures that you will thrive in your role and make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Hardware Services Lead CGEMJP00328031
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! Bring along a portfolio or examples of your previous work to interviews. We want to see how you’ve tackled challenges in the past and how you can bring that expertise to the Hardware Services Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hardware Services Lead CGEMJP00328031
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise, especially in hardware support and team management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Hardware Services Lead role. Share specific examples of how you've driven operational excellence and managed teams effectively in the past.
Showcase Your Achievements:Quantify your achievements where possible! If you've improved KPIs or SLAs in previous roles, let us know. Numbers speak volumes and can set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to hardware support, laptop deployments, and IT peripherals. Be ready to discuss specific processes you've managed in the past, as well as any KPIs or SLAs you've tracked.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about times when you conducted performance reviews or coached team members. Highlight your ability to foster a collaborative and accountable culture.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a breakdown in hardware support or managing supplier relationships. Practice articulating your thought process and problem-solving approach clearly.
✨Communicate Clearly
Since this role requires translating technical issues into business language, practice explaining complex concepts in simple terms. This will show your ability to communicate effectively with both technical and non-technical stakeholders.
