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- Tasks: Monitor systems, respond to incidents, and ensure smooth service delivery.
- Company: Join IBM's close-knit technical support team in Hursley.
- Benefits: Hands-on role with opportunities for growth and skill development.
- Other info: Dynamic environment with diverse technologies and a collaborative team.
- Why this job: Make a real impact on critical national infrastructure projects.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
IBM is seeking four Duty Technicians to join a close-knit technical support team in Hursley, supporting a critical national infrastructure project. This is a hands‑on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day‑to‑day service delivery across a complex technical environment.
As a Duty Technician, you will play a key part in maintaining the availability and performance of business‑critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently.
Key responsibilities:- Monitor system status and respond to alerts, incidents, and service requests.
- Manage a personal call queue and ensure cases are progressed and closed in a timely manner.
- Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue.
- Resolve issues ranging from simple password resets through to more complex server‑related queries.
- Escalate incidents to 3rd Line teams when required.
- Work collaboratively with internal technical delivery, development, and project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and fix hardware faults, including installing upgrades to client hardware.
- Carry out proactive maintenance to help prevent service disruption.
- Minimum of 5 years unbroken UK residency.
- Experience handling technical support incidents, requests, and changes.
- Strong call queue management and incident resolution skills.
- Ability to work under pressure in a fast‑paced support environment.
- Excellent customer service skills.
- Experience working as part of a skilled technical team.
- Confident troubleshooting across hardware, software, and server‑related issues.
- Ability to escalate and communicate issues effectively with 3rd Line and other specialist teams.
- Excellent written and verbal communication skills.
Location: Hursley
Remote working: No
Clearance requirement: Minimum 5 years UK residency
Start date: ASAP
Duration: 1 year
Team size: 4
Project: Crossing the Border
Type of project: Monitoring and IT support for Critical National Infrastructure
You’ll be working in a diverse technical environment that includes tools and platforms such as Java, Python, Jenkins, Docker, Kubernetes, Prometheus, Kibana, Dynatrace, Postgres, Tomcat, Kafka, Elastic Stack, Spring Boot, and more. The wider stack also includes legacy and modern components, so adaptability and a willingness to learn will be important.
We’re looking for someone practical, organised, and technically confident, with a proactive approach to support and a strong focus on service quality. If you enjoy solving problems, working as part of a small specialist team, and supporting critical systems, this could be a great opportunity.
Duty Technician in Hampshire employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on IBM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Duty Technician, especially your technical support skills and incident resolution.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've successfully resolved technical issues. This will demonstrate your hands-on experience and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Technician in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and incident resolution. We want to see how your skills match the role of Duty Technician, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your proactive approach can contribute to our team. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can keep users and stakeholders updated effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with tools like Java, Python, and Docker, as well as your troubleshooting techniques for hardware and software issues. Being able to discuss these confidently will show that you're ready for the hands-on nature of the role.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of communication with users and stakeholders, prepare examples of how you've provided excellent customer service in past roles. Think about times when you resolved issues under pressure and how you kept users informed throughout the process.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or alerts. Practice articulating your thought process for managing a call queue or escalating issues to 3rd Line teams. This will help you demonstrate your problem-solving skills and ability to work collaboratively.
✨Show Your Willingness to Learn
The job requires adaptability and a proactive approach to support. Be ready to discuss how you've learned new technologies or adapted to changes in previous roles. Highlight your enthusiasm for continuous learning, especially in a diverse technical environment.