At a Glance
- Tasks: Provide top-notch 1st line IT support and resolve client issues remotely.
- Company: Progressive tech company in Gloucester with a focus on career growth.
- Benefits: Hybrid work model, career progression opportunities, and supportive team environment.
- Other info: Join a team that values innovation and offers pathways into Cyber Security and AI.
- Why this job: Kickstart your IT career and make a real impact in a dynamic setting.
- Qualifications: Experience in Windows and Apple desktop support, plus strong communication skills.
This is an exciting IT Support Engineer role with a progressive company based in the Gloucester area. Once settled into the team, you'll have genuine, supported pathways to progress into:
- 2nd and 3rd line support
- Cyber Security, working towards NCSC Cyber Advisor or Cyber Essentials Assessor status, with early exposure to triaging security alerts from the Security Operations Centre
- AI and Automation, a newly established department that 1st line engineers are ideally placed to feed into, given their frontline view of recurring issues and improvement opportunities
- Project delivery, for those who want exposure to wider technology projects
The Role
As IT Support Engineer, you will provide high-quality 1st line remote support to clients, taking ownership of incidents and service requests from initial contact through to resolution. The IT Support Engineer will play an active part in helping the service desk move from reactive break/fix support to a more proactive model, spotting trends, reducing repeat issues and contributing to continual service improvement.
Key responsibilities include:
- Providing professional, first-line remote support across a broad client base
- Taking ownership of tickets from logging through to resolution, keeping users informed throughout
- Triaging, categorising and prioritising tickets based on impact, urgency and SLA requirements
- Investigating and resolving desktop, Microsoft 365, connectivity, access and device related issues
- Applying a logical, structured troubleshooting approach and escalating appropriately when needed
- Identifying recurring issues and contributing ideas to proactive problem management
- Creating and maintaining knowledge base articles to improve first-time fix rates
- Building strong working relationships with client contacts and internal teams
What We're Looking For
Essential:
- Experience supporting Windows desktop environments
- Experience supporting Apple/macOS desktop environments would be beneficial
- Microsoft 365 administration and troubleshooting experience, including Exchange Online
- Basic networking knowledge (LAN, WAN, wireless, firewall concepts)
- Experience using ticketing systems or PSA tools
- Strong written and verbal communication skills
- A logical, structured approach to troubleshooting
- Previous 1st Line Technical support experience
Desirable:
- Familiarity with remote monitoring and management (RMM) tools
- Awareness of Microsoft Intune or similar endpoint management tools
- Experience with Cisco Meraki or similar cloud-managed network technologies
- Awareness of ITIL best practice
- Interest and knowledge of Cyber Security of AI and Automation
If you're ready to build a long-term career with a company that actually delivers on progression then please get in touch. This is a hybrid role with two days a week minimum in the office in Gloucester.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
IT Support Engineer in Gloucester employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Gloucester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Experis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Experis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Experis!
✨Direct Apply to Experis
Let's not forget to apply directly through the Experis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Gloucester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Experis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Experis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Experis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
