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For Companies At a Glance
- Tasks: Solve technical challenges and support cutting-edge software solutions across Europe.
- Company: Leading provider of innovative software solutions for mobility and user experience.
- Benefits: Competitive salary, benefits, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact on technology and user experience.
- Qualifications: Strong communication skills and a passion for learning new technologies.
- Other info: Great growth opportunities and a chance to work with emerging AI technologies.
The predicted salary is between 30000 - 45000 £ per year.
Location: LONDON
Type: Full-Time Permanent
Industry: IT
Salary: 30-45k + Benefits
Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe.
About Us
We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software systems used.
Key Responsibilities:
- Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).
- Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).
- Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational.
- Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction.
- Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs.
- Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
- Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits.
- Assist with IT-related projects such as system upgrades, migrations, and process automation.
- Create, update, and maintain technical documentation and user guidance.
- Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate.
- Champion the use of self-service IT resources and provide basic training and guidance to users.
- Manage event support, including setting up AV and live stream equipment.
- Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration.
Skills and Qualifications:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A keen interest in learning new technologies and a proactive approach to professional development.
- A professional approach to work, problem-solving, and adherence to ITSM principles.
- Ability to troubleshoot and resolve hardware and software issues effectively.
- Proven experience working in an ITSM environment with knowledge of ITIL as an advantage.
- A passion for process improvement e.g. joiners/movers/leavers process.
Growth Opportunities:
This role offers the ability to contribute ideas, learn new technologies, and implement new solutions such as password management, mobile device management, and cyber essentials.
2nd Line Support, Google Workspace, EUC, Desktop in Gloucester employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support, Google Workspace, EUC, Desktop in Gloucester
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow tech enthusiasts. Don’t be shy—introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills! Consider setting up a personal project or contributing to open-source software that showcases your technical abilities. This can really make you stand out when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 2nd Line Support. We recommend role-playing with a friend to build confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace 2nd Line Support, Google Workspace, EUC, Desktop in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support role. Highlight your experience with Google Workspace, Microsoft, and any relevant ITSM tools like Jira and Confluence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for solving technical challenges and how you can contribute to our team. Be sure to mention your proactive approach to learning new technologies – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen on seeing your troubleshooting skills in action, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace, Microsoft Office 365, and ITSM tools like Jira and Confluence. Be ready to discuss how you've used these technologies in past roles and how you can apply them to solve technical challenges.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved technical issues in the past. Think about specific incidents where you went above and beyond to ensure a smooth user experience, as this will demonstrate your proactive approach to problem-solving.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Be Ready to Discuss Process Improvements
Think about any past experiences where you've identified opportunities for automation or process improvement. Be prepared to share your ideas on how you can contribute to enhancing the efficiency of IT operations in the new role.
