At a Glance
- Tasks: Manage event tech from registration to on-site support, ensuring seamless experiences.
- Company: Join a dynamic team in IT services, delivering innovative solutions for high-profile events.
- Benefits: Enjoy flexible hours, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Ideal for tech-savvy individuals who thrive under pressure and love problem-solving.
- Why this job: Be part of exciting events, enhance your tech skills, and make a real impact on attendee experiences.
- Qualifications: Bachelor's degree preferred; experience in event tech and customer service is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled and detail-oriented Event Technology Manager to oversee the full lifecycle of event registration and technology solutions for high-profile events, tradeshows, and executive programs. This role ensures seamless, efficient, and brand-aligned event experiences—from website creation and pre-event planning to on-site execution and post-event analysis.
The ideal candidate will combine exceptional organizational skills, a proactive mindset, and strong technical acumen with a passion for delivering outstanding customer service to both internal stakeholders and event attendees.
Key Responsibilities
- Partner with event planners to understand project requirements, technical scope, and desired functionality.
- Design, develop, and maintain event registration websites and mobile applications, ensuring alignment with brand and data privacy standards.
- Build and implement customized registration strategies, workflows, and attendee journeys.
- Configure and manage event technology platforms (e.g., Cvent, JiffleNow), ensuring they meet specific event requirements.
- Monitor deadlines, quotas, and milestones while coordinating with internal teams and external vendors to ensure timely delivery.
Attendee Communication & Support
- Act as the primary contact for attendee registration inquiries via email, phone, or online platforms.
- Resolve registration issues, including login problems, payment processing errors, and data entry corrections.
- Deliver prompt, professional, and solutions-focused customer support.
Data Management & Reporting
- Collect, validate, and maintain accurate attendee records in event databases.
- Provide real-time registration updates and analytics to event stakeholders.
- Collaborate with IT to troubleshoot and resolve system or data-related issues.
On-Site Event Support
- Lead on-site registration operations, including badge printing, materials distribution, and payment handling.
- Order and manage event technology equipment and supplies.
- Train, schedule, and oversee on-site registration staff, ensuring a professional attendee experience.
- Represent the brand on-site, particularly when technology is the primary service delivered.
Executive Meeting Coordination
- Manage technology and scheduling for 1:1 executive meetings and booth tours at tradeshows and flagship events.
- Oversee logistics and technology to ensure a seamless experience for participants.
- Configure and oversee payment gateways in collaboration with third-party processors.
- Process payments, refunds, and invoicing accurately.
- Reconcile registration revenue and maintain compliance with financial procedures.
Post-Event Analysis
- Produce post-event reports and insights to evaluate event success.
- Gather and analyze attendee feedback to improve future event technology strategies.
- Archive registration data in accordance with compliance policies.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Event Management, or a related field preferred.
- Proven track record in event registration management, event technology, and customer service roles.
- Proficiency with event registration platforms—Cvent experience preferred; JiffleNow a plus.
- Strong data management and reporting skills, with keen attention to accuracy.
- Excellent communication and interpersonal abilities.
- Proactive problem-solver who thrives under pressure and tight deadlines.
- Flexibility to work evenings, weekends, and travel as required.
This is an exciting opportunity for a tech-savvy event professional to play a hands-on role in delivering exceptional attendee experiences through cutting-edge event technology solutions.
How to apply?
Send a CV to kacey.norris@experis.co.uk
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Marketing
Industries
- IT Services and IT Consulting and Technology, Information and Media
Witney, England, United Kingdom
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Event Technology Specialist employer: Experis
As a leading employer in Northern Ireland, we offer an exciting opportunity for a Data Centre Technical Project Manager (MEP) to join our dynamic team focused on cutting-edge AI Cluster Data Centre Expansion. Our work culture promotes collaboration and innovation, providing employees with the chance to grow their skills in a mission-critical environment while enjoying competitive rates and a supportive atmosphere that values technical expertise and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Event Technology Specialist
✨Tip Number 1
Familiarise yourself with event technology platforms like Cvent and JiffleNow. Understanding their functionalities will not only help you during the interview but also demonstrate your proactive approach to mastering the tools essential for the role.
✨Tip Number 2
Network with professionals in the event management industry, especially those who have experience with high-profile events. Engaging in conversations can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed event registration processes in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in event technology and attendee engagement strategies. Showing that you're knowledgeable about current innovations can set you apart as a candidate who is passionate about enhancing event experiences.
We think you need these skills to ace Event Technology Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in event registration management and technology. Emphasise your proficiency with platforms like Cvent and JiffleNow, as well as any customer service roles you've held.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for event technology and your proactive problem-solving skills. Mention specific examples of how you've successfully managed events or resolved technical issues in the past.
Highlight Technical Skills:In your application, clearly outline your technical acumen, especially with event technology solutions. Include any relevant certifications or training that demonstrate your expertise in data management and reporting.
Showcase Communication Abilities:Since the role involves significant attendee communication, provide examples of how you've effectively communicated with stakeholders in previous roles. This could include resolving registration issues or providing customer support.
How to prepare for a job interview at Experis
✨Know Your Tech
Familiarise yourself with the event technology platforms mentioned in the job description, especially Cvent and JiffleNow. Be prepared to discuss your experience with these tools and how you've used them to enhance event experiences.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your exceptional organisational skills. Discuss specific events you’ve managed, focusing on how you coordinated various elements to ensure a seamless experience for attendees.
✨Customer Service Focus
Highlight your customer service experience by sharing stories where you resolved attendee issues or improved their experience. This role requires strong communication skills, so be ready to showcase your ability to handle inquiries professionally.
✨Post-Event Analysis Insights
Be ready to talk about how you approach post-event analysis. Discuss any methods you've used to gather feedback and how you've applied insights to improve future events, demonstrating your proactive mindset.
