At a Glance
- Tasks: Lead and optimise customer experiences across e-commerce platforms like Amazon and eBay.
- Company: Join a reputed client in the dynamic e-commerce sector.
- Benefits: Competitive pay, flexible work environment, and opportunities for growth.
- Other info: Collaborate with global teams and stay ahead of e-commerce trends.
- Why this job: Shape customer journeys and drive real business impact in a fast-paced industry.
- Qualifications: Experience in managing e-commerce channels and strong analytical skills.
If you care about what customers feel after they click across third-party platforms, marketplaces and q-commerce, this is a chance to shape journeys that drive real growth. Our Client is hiring for a reputed client to lead indirect e-commerce customer experience, turning channel performance into measurable business impact.
What you'll be doing:
- Lead partner and portfolio expansion across marketplaces and platforms, including Amazon, eBay and other e-commerce/q-commerce partners
- Own customer experience excellence across acquisition, retention and engagement on third-party channels
- Build and manage channel KPIs, using data analytics to spot trends and drive optimisation
- Optimise content, touchpoints and customer interactions for brand consistency and conversion-tailored per channel
- Make commercially grounded decisions that balance customer needs with revenue and profitability goals
- Align internal teams and external partners in a matrixed, global environment (including regional teams, UX/UI and IT)
- Stay ahead of evolving e-commerce trends, supporting agile change as platforms and consumer behaviour shift
- Ensure customer experience initiatives comply with data privacy laws such as GDPR and CCPA
What you'll bring:
- Hands-on experience managing indirect e-commerce channels in a large CPG environment, with a focus on marketplaces, e-retailers and q-commerce
- Strong strategic and analytical mindset, turning insights into actions that improve performance
- Demonstrated ability to influence and collaborate across departments and with external agency partners
- Digital marketing integration awareness (SEO and performance marketing) to strengthen the overall customer experience
- Technical savvy around e-commerce platforms, APIs and data flows to support seamless integration
- Confidence working across regions, adapting approaches to different market contexts
Additional information:
- Partner relationship management skills, including negotiation and building long-term relationships
Ecommerce Customer Experience Manager employer: Experis
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StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Experience Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Experis are looking for when hiring for a Ecommerce Customer Experience Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Experis for the Ecommerce Customer Experience Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Experis as a Ecommerce Customer Experience Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Experis’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Customer Experience Manager.
We think you need these skills to ace Ecommerce Customer Experience Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Experis, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Experis's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Experis. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Experis
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Experis uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Experis. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
