Role Title: Senior Product Architect
Duration: 6 months contract
Location: London. Hybrid 1 day per week onsite.
Rate: Umbrella inside IR35
Role purpose / summary
We are looking for a Senior Product Architect to lead the architecture of our AI-native IT operations product: a unified workspace for escalated incidents, changes and requests. It combines workflow and LLM-based agentic orchestration, real-time AI assistance, and a trusted knowledge engine.
This multidisciplinary role brings together ITSM, automation, AI governance, and knowledge and data architecture to shape one coherent, evolving product.
What You Will Own
Define the end-to-end architecture for incident, change and request management across a multi-tenant, multi-customer operation, including SLAs, compliance, workforce scheduling and capacity planning.
Design an orchestration layer that turns monitoring signals into automated resolution, using deterministic workflows for known issues and agentic orchestration where context, judgement and adaptation are required.
Establish the AI control plane for agent permissions, oversight and safe hand-offs between automated and human-led action.
Architect real-time AI capabilities across voice, chat and email to guide support teams, assist major incident commanders, and generate post-incident analysis and crisis communications.
Define the knowledge-engine architecture and governance model, keeping operational knowledge, incident patterns, automations and agent skills current and approved for use.
Produce implementation-ready architecture and provide technical authority throughout delivery.
Advise senior operations, product and engineering stakeholders, turning competing demands into clear architectural direction.
What You Bring
Operations and ITSM Architecture
Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management.
Deep understanding of major incident management, SLA governance, compliance reporting and multi-tenant service delivery.
Experience designing for managed-services or shared-operations environments.
AI-Assisted Operations and Automation
Pr...
Senior Product Architect CGEMJP00359232 in East Kilbride employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
