Job Title: 1st Line OSM Contact Centre Agent
Location: Central London
Duration: Six months initial, with potential for extension
Rate: Up to £430 per day via an approved umbrella company
Shift Pattern: 24/7 rota (12-hour shifts: 7am - 7pm & 7pm - 7am)
Must be willing and eligible to go through DV clearance process
Our client, a reputable organisation, is hiring for a dedicated 1st Line OSM Contact Centre Agent to join their Service Desk team. This is an exciting opportunity to support a high-profile user community, ensuring the smooth operation of critical IT services.
What you'll be doing:
* Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications
* Logging incidents and managing queries via incident management tools
* Developing an understanding of customer environments to deliver tailored support
* Following established processes, documenting actions, and suggesting improvements
* Diagnosing issues, escalating complex problems, and maintaining service levels
* Collaborating effectively with team members and stakeholders to resolve issues promptly
* Continuously updating your technical knowledge to support evolving business needs.
What you'll bring:
* Strong problem-solving skills with the ability to work under pressure
* Experience supporting Windows Server environments, including Active Directory, DNS, and Group Policy
* Familiarity with backup solutions like Veritas NetBackup and VMware technologies
* Good understanding of user
DV Cleared 1st Line OSM Contact Centre Agent in East Kilbride employer: Experis
As a Technical Stores Person at our Boscombe Down location, you will be part of a dedicated team supporting military operations with a focus on efficiency and high standards of service. Our company fosters a collaborative work culture that values employee growth, offering training opportunities and the chance to develop your skills in a dynamic environment. With a commitment to excellence and compliance, we provide a unique opportunity to contribute meaningfully to the defence sector while enjoying the benefits of working in a supportive and professional setting.
