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- Tasks: Lead the transition of new IT services into live environments with minimal disruption.
- Company: Reputable organisation in the IT sector focused on service excellence.
- Benefits: Competitive daily rate, potential for extension, and dynamic work environment.
- Why this job: Make a real impact by ensuring smooth service transitions and operational readiness.
- Qualifications: Extensive experience in Service Transition and strong communication skills required.
- Other info: Opportunity to work within ITIL and Agile frameworks, with excellent career growth.
The predicted salary is between 50000 - 80000 £ per year.
Location: Malvern
Duration: 3-6 months with possible extension
Rate: Up to 755 per day via an approved umbrella company
Must be eligible and willing to go through the DV Clearance process.
Our client, a reputable organisation in the IT sector, is hiring for a Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects.
What you'll be doing:
- Act as SME and Service Design & Transition Lead, overseeing service handovers into live operation.
- Collaborate with project teams, service desk, and technical operations to ensure service readiness.
- Develop transition plans, acceptance checklists, and manage risks/issues during the transition.
- Ensure operational teams are trained and prepared for support post go-live.
- Conduct post-transition reviews, capturing lessons learned for continuous improvement.
- Lead service acceptance into production, verifying all criteria are met.
- Drive standardisation of processes across support areas, promoting high-quality service delivery.
- Support early life support and transition plans to BAU, within ITIL and Agile frameworks.
What you'll bring:
- Extensive experience in Service Transition within large, complex organisations.
- Proven ability to drive customer excellence across diverse service portfolios.
- Strong operational knowledge of service concepts and techniques.
- Excellent communication skills, capable of simplifying complex topics.
- Skilled in risk management, problem-solving, and stakeholder engagement.
- Qualified in ITIL V3/V4, with experience in Agile methodologies.
- Certifications such as Prince2 or MSP are desirable.
- Willingness to travel and hold DV security clearance.
Join our client's team and help deliver high-standard, reliable IT services that meet evolving business needs. If you thrive in dynamic environments and have a passion for service excellence, we want to hear from you!
DV Cleared Service Transition Manager employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Cleared Service Transition Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with service transitions. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service transition management. Think about your past experiences and how they align with the role. We want you to shine when discussing your operational knowledge and risk management skills!
✨Tip Number 3
Showcase your expertise! Bring along examples of transition plans or post-transition reviews you've conducted in previous roles. This will demonstrate your hands-on experience and ability to drive customer excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about delivering high-quality IT services.
We think you need these skills to ace DV Cleared Service Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Transition Manager. Highlight your experience in service transition and any relevant ITIL or Agile qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in service transitions and how you can bring that expertise to our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to simplify complex topics. We love straightforward communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you brush up on your knowledge of service transition processes, especially within ITIL and Agile frameworks. Be ready to discuss your past experiences in leading service transitions and how you've managed risks and issues.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice explaining complex topics in a simple way. You might be asked to describe a challenging project, so think about how you can convey your experience clearly and effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to service transitions. Prepare examples from your past where you successfully led a transition or resolved a significant issue, highlighting your problem-solving skills.
✨Demonstrate Your Customer Focus
This role requires a strong emphasis on customer excellence. Be ready to share specific instances where you went above and beyond to ensure client satisfaction during a service transition. This will show your commitment to high-quality service delivery.
