At a Glance
- Tasks: Maintain smooth supply chain operations and handle technical support incidents.
- Company: Join a global consultancy with a strong focus on training and career development.
- Benefits: Enjoy a contributory pension, medical cover, and generous holiday allowance.
- Other info: Exciting growth opportunities in a dynamic work environment.
- Why this job: Be part of a skilled team and make a real impact in technology.
- Qualifications: Strong technical skills and problem-solving abilities required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Duty Technician
IBM is seeking four Duty Technicians to join a close-knit technical support team in Hursley, supporting a critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment.
About the role
As a Duty Technician, you will play a key part in maintaining the availability and performance of business-critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently.
Key responsibilities
- Monitor system status and respond to alerts, incidents, and service requests.
- Manage a personal call queue and ensure cases are progressed and closed in a timely manner.
- Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue.
- Resolve issues ranging from simple password resets through to more complex server-related queries.
- Escalate incidents to 3rd Line teams when required.
- Work collaboratively with internal technical delivery, development, and project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and fix hardware faults, including installing upgrades to client hardware.
- Carry out proactive maintenance to help prevent service disruption.
Essential skills and experience
- Minimum of 5 years unbroken UK residency.
- Experience handling technical support incidents, requests, and changes.
- Strong call queue management and incident resolution skills.
- Ability to work under pressure in a fast-paced support environment.
- Excellent customer service skills.
- Experience working as part of a skilled technical team.
- Confident troubleshooting across hardware, software, and server-related issues.
- Ability to escalate and communicate issues effectively with 3rd Line and other specialist teams.
Desirable skills
- Excellent written and verbal communication skills.
Project details
- Location: Hursley
- Remote working: No
- Clearance requirement: Minimum 5 years UK residency
- Start date: ASAP
- Duration: 1 year
- Team size: 4
- Project: Crossing the Border
- Type of project: Monitoring and IT support for Critical National Infrastructure
- JRSS: Technical Support Professional - AMS
Technologies and environment
You'll be working in a diverse technical environment that includes tools and platforms such as Java, Python, Jenkins, Docker, Kubernetes, Prometheus, Kibana, Dynatrace, Postgres, Tomcat, Kafka, Elastic Stack, Spring Boot, and more. The wider stack also includes legacy and modern components, so adaptability and a willingness to learn will be important.
What we're looking for
We're looking for someone practical, organised, and technically confident, with a proactive approach to support and a strong focus on service quality. If you enjoy solving problems, working as part of a small specialist team, and supporting critical systems, this could be a great opportunity.
JBRP1_UKTJ
Duty Technician in Southampton employer: Experis
Experis is an exceptional employer, offering a dynamic work environment in Hursley where innovation and personal development are at the forefront. With a strong commitment to employee growth, comprehensive benefits including medical cover and a contributory pension scheme, and a culture that values teamwork and excellence, we empower our Duty Technicians to thrive in their roles while contributing to our ambitious expansion plans. Join us to be part of a global consultancy that prioritises your career and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Duty Technician role.
✨Tip Number 2
Prepare for the interview by researching the company and the role. Understand their supply chain processes and think of examples from your past experiences that showcase your technical skills and problem-solving abilities. We want you to shine when you get that chance to impress!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. We recommend focusing on common questions related to technical support incidents and customer service scenarios to ensure you’re ready for anything.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to grow with us in the tech world. Let’s make it happen!
We think you need these skills to ace Duty Technician in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Technician role. Highlight your technical skills and experience in inventory management, equipment maintenance, and customer service. We want to see how you fit into our team!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially when it comes to tech support incidents.
Keep It Clear and Concise:When writing your application, keep your language clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our growing team!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to inventory management and equipment maintenance. Be ready to discuss specific tools or software you've used in the past, as well as any troubleshooting experiences. This will show that you're not just familiar with the concepts but can also apply them practically.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Think about situations where you had to escalate a problem or work with a team to find a solution. This will highlight your ability to handle complex queries and your collaborative spirit.
✨Showcase Your Customer Service Experience
Since the role involves maintaining customer communication, be ready to share instances where you've provided excellent service. Discuss how you managed customer expectations and ensured timely updates, as this will reflect your commitment to customer satisfaction.
✨Understand Supply Chain Principles
Familiarise yourself with basic supply chain concepts and how they relate to the role of a Duty Technician. Being able to speak knowledgeably about these principles will demonstrate your understanding of the bigger picture and how your role fits into it.
