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- Tasks: Lead functional analysis and design user-centred solutions using D365 CE.
- Company: Join a major UK organisation driving digital transformation.
- Benefits: Competitive salary up to £65,000 and hybrid working model.
- Why this job: Shape the future of customer experience with cutting-edge technology.
- Qualifications: Experience as a D365 CE Functional Consultant or Business Analyst required.
- Other info: Opportunity for career growth in a dynamic, innovative environment.
The predicted salary is between 46800 - 78000 £ per year.
A major UK organisation undergoing a large-scale digital transformation is looking for a Dynamics 365 CE Functional Consultant to join its growing Technology function. This is a unique chance to influence how a modern enterprise leverages Microsoft Dynamics across its customer, operational, and service landscapes.
You will work closely with business stakeholders to shape requirements, design intuitive processes, and support the delivery of D365 capabilities across the organisation. This role sits at the heart of a multi-year transformation powered by Dynamics 365 and the Power Platform.
What You Will Be Doing:- Lead functional analysis, requirements gathering, and solution design across D365 CE.
- Champion a configuration-first approach and help define scalable, user-centred solutions.
- Produce functional documentation, user stories, and process mapping.
- Work closely with technical teams, designers, and product owners to deliver high-quality change.
- Support Agile delivery practices, sprint planning, backlog shaping, and acceptance criteria.
- Guide stakeholders on 'the art of the possible' within D365 CE and Power Platform.
- Provide functional support, testing guidance, and adoption support across project phases.
- Strong experience as a D365 CE Functional Consultant or Business Analyst.
- Hands-on configuration experience across D365 CE.
- Strong understanding of customer-facing processes and workflow optimisation.
- Ability to deliver functional specs, fit-gap analysis, and process design.
- Excellent stakeholder communication and workshop facilitation skills.
- Ability to work independently across multiple workstreams.
- Microsoft D365 or Power Platform certification (advantageous).
- Exposure to D365 F&O and broader Power Platform tooling is a bonus.
- Omnichannel & Contact Centre Specialisms.
- Knowledge of Customer Service Workspace and Omnichannel for Customer Service.
- Exposure to implementing or configuring Live Chat, Voice, Email, or Azure Communication Services (ACS).
- Experience supporting or integrating Teams Telephony within D365.
- Understanding of contact-centre operations, queue management, or digital engagement journeys.
- Familiarity with telephony systems and wider contact-centre technology landscapes.
- Experience with Power Platform (Power Apps / Power Automate) in a service environment.
- Awareness of AI-enhanced features such as Copilot-powered insights or sentiment analysis.
These are not mandatory but would allow you to contribute to additional transformation work across customer service and contact-centre modernisation.
D365 CE Functional Consultant in Derby employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Functional Consultant in Derby
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local events. The more you chat with folks about D365 CE and your skills, the better your chances of landing that dream role.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your D365 CE projects or any relevant work. This will give potential employers a clear view of what you can bring to the table.
✨Ace the Interview
Prepare for those interviews by practising common questions related to D365 CE. Think about how you can relate your past experiences to the role. Remember, confidence is key, so show them you know your stuff!
✨Apply Through Us!
We’ve got your back! Make sure to apply through our website for the best chance at landing that D365 CE Functional Consultant role. We’re here to help you every step of the way!
We think you need these skills to ace D365 CE Functional Consultant in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 CE Functional Consultant role. Highlight your hands-on configuration experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital transformation journey. Keep it engaging and personal – we love a bit of personality!
Showcase Your Stakeholder Skills: Since you'll be working closely with business stakeholders, make sure to highlight your communication and workshop facilitation skills in your application. We want to know how you can guide teams and shape requirements effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Experis
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE. Understand its functionalities, especially around customer-facing processes and workflow optimisation. Be ready to discuss how you've used it in past roles and how you can leverage it for the organisation's digital transformation.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience in stakeholder communication and workshop facilitation. Think about times when you successfully gathered requirements or led discussions that shaped project outcomes. This will demonstrate your ability to work closely with business stakeholders.
✨Be Agile Ready
Familiarise yourself with Agile methodologies, as this role supports Agile delivery practices. Be prepared to discuss your experience with sprint planning, backlog shaping, and how you’ve contributed to acceptance criteria in previous projects. Showing your adaptability will be key!
✨Bring Your Problem-Solving A-Game
Think of scenarios where you’ve had to guide stakeholders on 'the art of the possible' within D365 CE. Prepare to share how you’ve tackled challenges in functional analysis or solution design, and how you can help the organisation define scalable, user-centred solutions.
