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- Tasks: Coordinate customer service and logistics for healthcare professionals and engineers.
- Company: Join a leading company in the healthcare technology sector.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Make a difference in healthcare by ensuring smooth service delivery.
- Qualifications: Experience in customer service, logistics, and strong Excel skills required.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
The predicted salary is between 11 - 14 £ per hour.
£12.90 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles.
Responsibilities:
- Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics
- Support internal teams with tools, parts and transport logistics.
- Resolve courier and supply chain issues to maintain service continuity.
- Collaborate with global logistics and planning teams to optimise service delivery.
- Contract & Billing Execution
- Administer service contracts and manage non-contract service activities.
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
- Manage purchase orders, payables and dispute resolution in alignment with compliance standards.
- Cross-Functional Collaboration
- Partner with legal, tax and compliance teams to ensure regulatory alignment.
- Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts.
- Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements:
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Customer Service Coordinator employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and logistics sectors. You never know who might have a lead on that Customer Service Coordinator role. Plus, personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and logistics. Think about scenarios where you've solved problems or improved processes. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role. It’s all about making that connection!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Customer Service Coordinator. Plus, it shows you're serious about joining our team. Let’s get you that job!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer service, logistics, and any relevant software skills like Microsoft Excel or ERP systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your problem-solving skills and ability to work in a fast-paced environment.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples from your past roles that demonstrate your coordination and communication skills. We love seeing how you've tackled challenges and improved processes in previous jobs!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Experis
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the key tasks like managing service requests and coordinating logistics. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Highlight your proactive approach and how you’ve contributed to operational efficiency. This will resonate well with the interviewers looking for someone who can handle escalations effectively.
✨Brush Up on Your Tech Skills
Since proficiency in Microsoft Excel and ERP systems is crucial, take some time to refresh your skills. Be ready to discuss how you've used these tools in previous roles, especially in relation to billing and contract administration. This will give you an edge over other candidates.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by discussing how you've collaborated with different teams in the past. Whether it’s working with legal, tax, or compliance teams, showing that you can engage effectively with stakeholders will highlight your suitability for the role.
