At a Glance
- Tasks: Lead service operations and collaborate with teams to ensure smooth project deployments.
- Company: Reputable IT organisation focused on critical services in a secure environment.
- Benefits: Competitive daily rate, opportunity for professional growth, and dynamic team culture.
- Other info: Must be willing to undergo DV Clearance process; on-site role in Corsham.
- Why this job: Make a real impact supporting vital national services while working in a secure setting.
- Qualifications: Experience in service operations management and strong communication skills required.
The predicted salary is between 39600 - 55000 £ per year.
Location: Corsham
Duration: 6 months
Rate: up to £550 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process.
Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site.
What you'll be doing:
- Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments.
- Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs.
- Coordinate with the DD J3 Planned Outage cell on all service-impacting outages.
- Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels.
- Support the D&IS Front Door for all the projects service requests.
- Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests.
- Develop and support the projects processes aligned with DD, including CSRs and CSIs.
- Manage and update the projects Node tracker for all active nodes in near real-time.
- Attend key operational meetings to provide updates on the projects activities.
- Be ready to backfill the Service Desk Management Service during periods of absence.
What you'll bring:
- Proven experience in service operations management within a secure or military environment.
- Strong knowledge of ITSM tools, particularly Remedy.
- Excellent communication skills for liaising with multiple teams and stakeholders.
- Ability to produce clear operational documentation and briefings.
- Experience managing service requests and outage planning.
- Flexibility to support team needs, including backfilling roles when required.
If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services.
DV Cleared Service Delivery Manager in Corsham employer: Experis
Join a leading organisation in the IT sector that values operational excellence and teamwork, located in the secure environment of Corsham. With a strong focus on employee growth, we offer opportunities for professional development and collaboration with skilled teams, ensuring a rewarding work culture. Enjoy competitive rates and the chance to contribute to vital national services while working in a dynamic and supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land DV Cleared Service Delivery Manager in Corsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with service operations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past projects and achievements in service operations. This can really set you apart during interviews and discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace DV Cleared Service Delivery Manager in Corsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the DV Cleared Service Delivery Manager role. Highlight your experience in service operations management and any relevant ITSM tools you've used, like Remedy. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your DV clearance and any experience in secure environments – it’s a big plus for us!
Showcase Communication Skills:Since this role involves liaising with multiple teams, make sure to showcase your excellent communication skills in your application. Whether it's through examples in your CV or your cover letter, we want to see how you effectively communicate and collaborate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you brush up on your knowledge of service operations management, especially in secure environments. Familiarise yourself with ITSM tools like Remedy, as you'll likely be asked about your experience with them.
✨Communicate Clearly
Since the role involves liaising with multiple teams and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially during service requests or outage planning.
✨Show Your Flexibility
Be ready to discuss times when you've had to adapt to changing team needs or backfill roles. Highlight your proactive approach and willingness to support your colleagues, as this is crucial for the position.
✨Prepare Operational Documentation Examples
Bring along examples of operational documentation or briefings you've produced in the past. This will demonstrate your ability to create clear and concise materials, which is a key part of the job.
