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- Tasks: Provide 2nd line IT support and troubleshoot technical issues for users onsite.
- Company: Join a dynamic team in Wrexham with a focus on hands-on support.
- Benefits: Competitive daily rate, onsite work, and opportunities for skill development.
- Why this job: Make a real difference by solving tech problems and supporting users directly.
- Qualifications: 3-5 years of IT support experience and strong customer service skills.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an experienced IT Support Engineer to join a busy onsite support team in Wrexham. This role requires strong customer-facing skills, excellent technical ability, and proven experience supporting users in a fast-paced enterprise environment. If you thrive in hands-on support, enjoy tackling a wide range of technical issues, and have solid 2nd-line capability, this role is for you.
Key Responsibilities
- Provide 2nd Line onsite support to users, including VIP support
- Deliver Windows OS installations, configurations, and deployments
- Support tablet and device rollouts, including imaging, UAT, and end-user handover
- Administer Active Directory, user accounts, group policies, and Exchange support
- Conduct Wintel administration, patching, WSUS management, and Windows Server support (2008/2012/2016)
- Troubleshoot and support TCP/IP, DHCP, DNS, VLANs, and general network issues
- Provide LAN support, basic network administration, and assist with CCTV infrastructure
- Support Office 365, Outlook, and Microsoft Office applications
- Assist with infrastructure upgrades, OS updates, and enterprise-wide rollout projects
- Work with ESX VMware, RDP, Citrix Presentation Server environments
Required Experience
- 3-5+ years in an IT Service Desk or 2nd Line Support role
- Strong customer-facing and soft skills - confident supporting users face-to-face
- Hands-on experience with: Windows OS / Windows Server, Active Directory & Exchange, Networking (TCP/IP, DHCP, DNS, VLANs), O365 support, Device rollouts & hardware deployment, VMware / RDP / Citrix environments
- Relevant certifications (MCP/MCSE) highly desirable
Network Engineer in Chester employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer in Chester
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on your next opportunity.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Get a friend to throw some common questions your way, especially around technical scenarios.
✨Tip Number 3
Showcase your hands-on experience! When chatting with potential employers, highlight specific projects or challenges you've tackled in previous roles. Real-world examples can set you apart from the competition.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Network Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight your relevant experience, especially in 2nd line support and customer-facing skills. We want to see how your background fits with what we’re looking for!
Show Off Your Skills: Don’t hold back on showcasing your technical abilities! Mention your hands-on experience with Windows OS, Active Directory, and networking. We love seeing candidates who can demonstrate their expertise clearly.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with our needs. We appreciate a personal touch that shows us you really want to be part of our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, Active Directory, and networking concepts like TCP/IP and DHCP. Be ready to discuss specific scenarios where you've successfully resolved issues in these areas.
✨Show Off Your Customer Skills
Since this role requires strong customer-facing skills, think of examples where you've provided excellent support to users. Practice explaining how you handle difficult situations and ensure you convey your confidence in face-to-face interactions.
✨Prepare for Hands-On Scenarios
Expect practical questions or even a hands-on test during the interview. Familiarise yourself with common troubleshooting steps for device rollouts and network issues, so you can demonstrate your problem-solving abilities on the spot.
✨Research the Company Culture
Understanding the company’s values and work environment can give you an edge. Look into their approach to IT support and be prepared to discuss how your experience aligns with their needs and culture.
