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- Tasks: Lead IT operations in a dynamic manufacturing environment and drive service improvements.
- Company: Established organisation in Wrexham with a focus on innovation and stability.
- Benefits: Flexible day rate, hands-on leadership role, and potential for contract extension.
- Other info: Opportunity to work closely with stakeholders and manage a dedicated IT team.
- Why this job: Make a real impact by enhancing IT services and supporting critical business systems.
- Qualifications: Experience in IT management, strong communication skills, and a background in manufacturing environments.
We are supporting a well-established organisation in Wrexham that is looking to appoint an experienced Interim IT Manager to oversee day-to-day IT operations across a busy manufacturing and operational environment.
This is a hands-on leadership role suited to someone who can manage IT support operations, drive service improvements, work closely with stakeholders across the business, and provide stability within a fast-paced environment.
The role will suit somebody coming from an infrastructure / IT operations background who has moved into IT management and is comfortable balancing both strategic oversight and hands-on operational delivery when required.
Key Responsibilities- Oversee the day-to-day IT operations across the site.
- Manage and support onsite IT engineers and third-party suppliers.
- Ensure stability, availability, and performance of core IT services.
- Act as the main escalation point for infrastructure and support-related issues.
- Drive improvements across IT processes, service delivery, and user experience.
- Work closely with operational and manufacturing teams to support business-critical systems.
- Manage hardware lifecycle, asset management, and onsite technology projects.
- Support infrastructure, networking, desktop, and Microsoft environment activities where required.
- Ensure compliance with security, governance, and operational standards.
- Coordinate IT change activity and support ongoing transformation initiatives.
- Previous experience as an IT Manager, Infrastructure Manager, IT Operations Manager, or similar.
- Strong background across IT support and infrastructure environments.
- Experience managing IT within manufacturing, industrial, logistics, or operational environments would be highly beneficial.
- Strong stakeholder management and communication skills.
- Experience managing third-party suppliers and support partners.
- Good understanding of:
- Microsoft environments (M365, Windows, AD, Azure)
- Networking and infrastructure
- IT service delivery and operations
- End-user support environments
- IT Operations Manager
- Infrastructure Manager
- Site IT Manager
- Regional IT Manager
- Manufacturing IT Manager
- IT Service Delivery Manager
- EUC / Desktop Support Manager with operational leadership experience
- Someone who has led IT within manufacturing plants, warehouses, or operational sites
Locations
Information Technology Help Desk Manager in Cheshire, Chester employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Manager in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in manufacturing environments. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT management and operations. We recommend role-playing with a friend or using online resources to get comfortable discussing your hands-on experience and leadership skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved IT processes or resolved critical issues in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities tailored for IT professionals like you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Information Technology Help Desk Manager in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Manager. Highlight your experience in managing IT operations, especially in manufacturing environments, and showcase any relevant projects you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on leadership role. Mention specific examples of how you've driven service improvements and managed teams in the past.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills, especially in Microsoft environments and IT service delivery. Make it clear that you’re comfortable with both strategic oversight and hands-on operational tasks.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT operations, especially in a manufacturing context. Be ready to discuss specific technologies you've worked with, like Microsoft environments and networking. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
As this role involves managing IT support operations, be prepared to share examples of how you've led teams in the past. Talk about how you’ve driven service improvements and managed third-party suppliers. Highlighting your hands-on leadership style will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, such as handling an IT crisis or improving service delivery. Think of specific instances where you successfully navigated challenges in IT management. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Understand Stakeholder Management
Since you'll be working closely with various teams, it’s crucial to articulate your approach to stakeholder management. Prepare to discuss how you’ve effectively communicated with different departments and ensured their IT needs were met. This shows you can bridge the gap between IT and operational teams.