Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders from entry to collection, ensuring accuracy and excellent service.
- Company: Join a dynamic team in Chalfont St Giles with a focus on customer satisfaction.
- Benefits: Competitive pay of £16.50 p/h and a 12-month contract.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Be part of a crucial process that impacts customer experience and order fulfilment.
- Qualifications: Experience in order management and strong organisational skills required.
The predicted salary is between 33000 - 35000 £ per year.
Location: Chalfont St Giles (onsite)
Contract: 12-month contract £16.50 p/h
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures and work instructions
Required Skills & Experience
- Previous experience in order management, project management or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
Order Operations Specialist in Chalfont St Giles employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Operations Specialist in Chalfont St Giles
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to order management and customer service. Think about your past experiences and how they relate to the role, so you can share relevant examples.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Order Operations Specialist in Chalfont St Giles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Operations Specialist role. Highlight your experience in order management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and experience with order processes.
Showcase Your Skills: In your application, be sure to showcase your organisational skills and ability to manage multiple priorities. We love candidates who can demonstrate their proficiency in Microsoft Office and any experience with order configuration systems like Oracle.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Experis
✨Know Your Order Management Stuff
Make sure you brush up on your order management knowledge before the interview. Understand the end-to-end order fulfilment process and be ready to discuss how you've handled order entry, compliance, and customer service in your previous roles.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples where you've gone above and beyond for a customer. Be prepared to share how you handled queries and ensured customer satisfaction, as this will demonstrate your customer-focused mindset.
✨Get Familiar with the Tools
If you have experience with order configuration systems like Oracle, make sure to highlight that. If not, do a bit of research on these tools so you can speak confidently about how you'd adapt to using them in the role.
✨Prepare for Compliance Questions
Since quality and compliance are key aspects of the job, be ready to discuss how you've adhered to policies and regulations in your past roles. Think of examples where you identified issues and contributed to continuous improvement in processes.