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- Tasks: Manage customer orders from entry to collection, ensuring accuracy and excellent service.
- Company: Join a dynamic team in Chalfont St Giles with a focus on customer satisfaction.
- Benefits: Competitive pay at £16.50 p/h and a 12-month contract.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Be part of a crucial role that enhances customer experience and order fulfilment.
- Qualifications: Experience in order management and strong organisational skills required.
The predicted salary is between 33000 - 44000 £ per year.
Location: Chalfont St Giles (onsite)
Contract: 12-month contract
£16.50 p/h
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures and work instructions
Required Skills & Experience
- Previous experience in order management, project management or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
Operation Manager (Partenza Immediata) in Chalfont St Giles employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Manager (Partenza Immediata) in Chalfont St Giles
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for interviews by researching the company and role. We want you to be able to speak confidently about how your skills match their needs, especially in order management and customer service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on common questions related to order management and customer experience to help you shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Operation Manager (Partenza Immediata) in Chalfont St Giles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Management Coordinator role. Highlight your experience in order management and customer service, and don’t forget to mention any relevant skills like proficiency in Microsoft Office or experience with Oracle systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past experiences that demonstrate your ability to manage the order lifecycle and deliver excellent customer service.
Showcase Your Skills: In your application, be sure to showcase your organisational skills and ability to handle multiple priorities. We love candidates who can demonstrate a customer-focused mindset, so share any relevant experiences where you’ve gone above and beyond for customers.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Experis
✨Know Your Order Management Inside Out
Make sure you brush up on your knowledge of the order management process, especially the OTR (Order to Receipt) process. Be ready to discuss your previous experiences and how they relate to managing customer orders effectively.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you handled queries or resolved issues, and be ready to explain how you ensured a positive customer experience.
✨Demonstrate Your Organisational Skills
Since this role requires managing multiple priorities, come prepared with examples of how you've successfully juggled tasks in the past. Use specific situations to illustrate your strong organisational skills.
✨Familiarise Yourself with Relevant Tools
If you have experience with Oracle or similar order configuration systems, make sure to mention it. If not, do a bit of research on these tools so you can speak confidently about how you would adapt to using them in the role.