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- Tasks: Manage customer orders from entry to collection, ensuring accuracy and excellent service.
- Company: Join a dynamic team in Chalfont St Giles with a focus on order management.
- Benefits: Competitive pay of £16.50 p/h and a 12-month contract.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Be part of a crucial role that enhances customer experience and optimises order fulfilment.
- Qualifications: Experience in order management and strong communication skills required.
The predicted salary is between 33000 - 44000 £ per year.
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures and work instructions
Required Skills & Experience
- Previous experience in order management, project management or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
OPERATION MANAGER inglese fluente in Chalfont St Giles employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OPERATION MANAGER inglese fluente in Chalfont St Giles
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Order Management Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that fit your skills and interests. Tailor your approach to each company to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace OPERATION MANAGER inglese fluente in Chalfont St Giles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Management Coordinator role. Highlight your experience in order management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. Let us know what makes you tick!
Show Off Your Skills: Don’t forget to showcase your proficiency in Microsoft Office and any experience with order configuration systems like Oracle. We love seeing candidates who can hit the ground running, so make sure we know about your technical skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you. Don’t miss out on this opportunity!
How to prepare for a job interview at Experis
✨Know Your Order Management Inside Out
Make sure you brush up on your knowledge of the order management process. Be ready to discuss your previous experiences in managing customer orders and how you've ensured accuracy and compliance. This will show that you understand the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in past roles. Think about specific situations where you handled queries or resolved issues effectively. This will demonstrate your customer-focused mindset, which is crucial for this position.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office and experience with order configuration systems like Oracle are key, make sure you're comfortable discussing these tools. If you have any specific achievements using these systems, be ready to share them during the interview.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple priorities and keep track of deadlines. You might want to share a time when you successfully juggled various tasks while maintaining high standards. This will highlight your strong organisational skills, which are essential for the role.