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For Companies At a Glance
- Tasks: Lead a busy workshop, ensuring efficiency and high-quality service for customers.
- Company: Established family-run automotive group with a customer-centric culture.
- Benefits: Competitive salary with OTE, full-time hours, and a supportive work environment.
- Why this job: Make a real impact in a dynamic workshop while leading a passionate team.
- Qualifications: Experience in workshop management or as a senior technician is essential.
- Other info: Opportunity for career growth in a fast-paced automotive industry.
The predicted salary is between 36000 - 60000 £ per year.
Location: Cardiff (On-site)
Salary: £36,000+ OTE = £50,000
Hours: Full-time — Monday to Friday (08:00–18:00), every 3rd Saturday (08:30–13:00)
About the Company
A long-established, family-run automotive group operating multiple franchised dealerships is seeking a highly organised and proactive Workshop Controller. The business manages sales, servicing, and maintenance across several well-known vehicle brands and supports approximately 50 workshop customer visits per day. The company has a customer-centric culture and operates across telephone, digital, and face-to-face channels. This role plays a key part in ensuring workshop efficiency, customer satisfaction, and operational compliance.
Role Overview
The Workshop Controller will oversee the daily running of a busy workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.
Key Responsibilities
- Achieve daily and monthly revenue targets and KPIs.
- Maximise workshop efficiency and minimise technician idle time.
- Ensure all required parts are ordered and available before job dates.
- Communicate daily with customers regarding progress and optional upsell work.
- Work closely with the Booking Advisor to review and manage job card appointments.
- Oversee job card accuracy and ensure all documentation is completed.
- Conduct quality control checks and ensure manufacturer brand compliance.
- Maintain audit readiness across all manufacturer and ISO checks.
- Enforce Health & Safety compliance at all times.
- Manage workshop access and security of tools, equipment, and consumables.
- Perform quarterly stock checks on specialist equipment and tooling.
- Maintain workshop cleanliness and operational discipline.
- Oversee valeting quality and subcontractor relationships.
- Ensure adequate staffing during opening hours.
- Support and discipline workshop staff as required.
Ideal Candidate Profile
- Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
- Strong understanding of workshop scheduling, job allocation, and efficiency management.
- Excellent communication and customer service skills.
- Strong organisational ability and a methodical approach.
- Confident leading and motivating workshop staff.
- Able to work in a fast-paced environment and maintain high standards.
How to apply? Send a CV to kacey.norris@experis.co.uk
Body Shop Manager in Cardiff employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Body Shop Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to workshop management and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved workshop efficiency in previous roles. This will demonstrate that you're not just a fit for the job, but a potential asset to the company.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Body Shop Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Workshop Controller role. Highlight your previous experience in managing workshops, scheduling, and customer service to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our customer-centric culture. Keep it concise but impactful!
Showcase Your Leadership Skills: As a Workshop Controller, you'll need to lead and motivate a team. In your application, give examples of how you've successfully managed teams or improved workshop efficiency in the past. We want to see your leadership in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you brush up on your knowledge of workshop operations and management. Understand the key responsibilities of a Workshop Controller, like maximising efficiency and ensuring compliance. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and motivating teams. Think of specific examples where you've successfully managed staff or improved workshop performance. This will demonstrate your ability to handle the responsibilities of the position.
✨Customer-Centric Mindset
Since the company values customer satisfaction, be ready to talk about how you've handled customer interactions in the past. Share examples of how you've communicated effectively with customers and ensured their needs were met, especially in a busy workshop environment.
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company's approach to workshop efficiency or how they support their staff's development. It shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
