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- Tasks: Design and implement solutions for exceptional customer service in a dynamic call centre environment.
- Company: Join a forward-thinking company focused on enhancing customer engagement.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of customer experience innovation with Dynamics 365.
- Qualifications: Experience with Dynamics 365 and a passion for customer service excellence.
- Other info: Flexible working arrangements with a vibrant team culture.
Want to make an application? Make sure your CV is up to date, then read the following job specs carefully before applying.
Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid)
Permanent | Hybrid (2 days per week on-site)
Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement, Teams Telephony, Live Chat, and Voice to create seamless customer interactions?
D365 Call Centre Ops Consultant in Birmingham employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Call Centre Ops Consultant in Birmingham
✨Tip Number 1
Before you even think about hitting that apply button, make sure your LinkedIn profile is as polished as your CV. Recruiters often check out your online presence, so let’s show them the best version of us!
✨Tip Number 2
Networking is key! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info and maybe even a referral – which can really boost our chances!
✨Tip Number 3
Prepare for the interview by practising common questions related to Dynamics 365 and customer engagement. We want to showcase our expertise and passion, so let’s get comfortable talking about our experiences!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace D365 Call Centre Ops Consultant in Birmingham
Some tips for your application 🫡
Keep Your CV Fresh: Before you hit that apply button, make sure your CV is up to date. Highlight your experience with Dynamics 365 and any relevant customer service roles to catch our eye!
Read the Job Specs Thoroughly: Take a good look at the job description. We want to see how your skills align with what we're looking for, so tailor your application to show us why you're the perfect fit!
Show Off Your Passion: We love candidates who are passionate about customer service and contact centre experiences. Use your application to share examples of how you've designed solutions or improved processes in previous roles.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Experis
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement. Be ready to discuss specific features and how they can enhance customer service and contact centre operations. Prepare examples of how you've used these tools in past roles.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to tackle hypothetical scenarios related to call centre operations. Think about how you would design solutions for omnichannel engagement or integrate Teams with telephony. This will demonstrate your analytical thinking and creativity.
✨Highlight Your Customer-Centric Approach
Since the role focuses on exceptional customer service, share stories that illustrate your commitment to customer satisfaction. Discuss how you've improved customer experiences in previous positions and what strategies you employed to achieve this.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer service and their use of technology in call centre operations. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.