At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement in a secure environment.
- Company: Reputable organisation focused on innovation and excellence.
- Benefits: Competitive daily rate, opportunity for long-term contract, and professional growth.
- Other info: Join a dynamic team and shape the future of IT service delivery.
- Why this job: Make a real impact in IT while enhancing your skills and career.
- Qualifications: Strong IT service delivery background and knowledge of ITIL frameworks.
Location: Basingstoke
Rate: £600 per day
Contract: Contractor (until 31/05/2027)
Clearance: Must be willing and eligible to go through the DV Clearance process
Working Pattern: Monday to Friday, fully on site
Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.
What you'll be doing:
- Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
- Act as the primary contact for customer queries related to service assets and configurations.
- Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders.
- Manage incident, problem, and change processes following ITIL best practices.
- Collaborate with internal teams and vendors to resolve issues and implement enhancements.
- Drive service improvement initiatives based on data and customer feedback.
- Support compliance, governance, and audit activities to uphold security standards.
What you'll bring:
- Strong background in IT service delivery, operations, or client-facing roles.
- Deep knowledge of ITIL v3 or v4 frameworks (certification preferred).
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
- Excellent stakeholder management, communication, and conflict resolution skills.
- Proven ability to manage multiple projects and priorities effectively.
- Analytical mindset with strong problem-solving skills.
- Experience leading cross-functional teams in complex technical environments.
This is your chance to join a reputable organisation committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you!
DV Cleared Service Delivery Manager (Process Owner) in Basingstoke employer: Experis
Join a leading organisation in Basingstoke that prioritises innovation and excellence, offering a dynamic work environment where your contributions directly impact IT service delivery. With a strong focus on employee growth, you will have access to continuous improvement initiatives and the opportunity to work alongside talented professionals in a secure setting. Enjoy competitive rates and a supportive culture that values proactive, customer-focused individuals ready to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land DV Cleared Service Delivery Manager (Process Owner) in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We recommend practising common interview questions and tailoring your answers to highlight your experience in IT service delivery and ITIL frameworks. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that job!
We think you need these skills to ace DV Cleared Service Delivery Manager (Process Owner) in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Delivery Manager. Highlight your experience with ITIL frameworks and any relevant tools like ServiceNow or Jira. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service delivery and how you can make a difference in our team. Be sure to mention specific examples from your past roles that demonstrate your skills.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your analytical mindset and problem-solving abilities. We love candidates who can think critically and drive service improvement initiatives based on data and customer feedback.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our dynamic team!
How to prepare for a job interview at Experis
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 or v4 knowledge. Be ready to discuss how you've applied these frameworks in past roles, especially in service delivery and incident management. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive service improvements. Think about specific metrics you've monitored and how you've analysed trends to enhance service delivery. This will demonstrate your analytical mindset and problem-solving abilities.
✨Highlight Stakeholder Management Experience
Be ready to talk about your experience managing stakeholders. Share specific instances where you've resolved conflicts or improved communication. This is crucial for a role that involves acting as the primary contact for customer queries.
✨Familiarise Yourself with ITSM Tools
If you have experience with tools like ServiceNow or Jira Service Management, make sure to mention it. Prepare to discuss how you've used these tools to manage service delivery processes and improve efficiency. This will show that you're equipped to hit the ground running.
