At a Glance
- Tasks: Provide top-notch customer service in the biotech industry and manage service requests.
- Company: Join a leading company in life sciences with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: 12-month contract with opportunities for growth in a dynamic setting.
- Why this job: Make a difference in healthcare while developing your communication and problem-solving skills.
- Qualifications: Fluent in English and another European language; strong communication and organisational skills.
The predicted salary is between 16 - 16 £ per hour.
The location of the role is Amersham (onsite). The duration of the contract is 12 months. The pay rate on offer is £15.59 per hour (via PAYE) for 37.5 hours per week.
Preference for bilingual candidates - English and either Italian, French or Spanish.
Key accountabilities of the role:
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams.
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner.
- Invoicing of service interventions.
- Dispute handling.
- Deep dive into stock discrepancies and follow up.
- Physical inventory support.
- Activating contracts within in-house systems.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Experience, Skill requirements & qualifications:
- Written and oral fluency in English (an additional European language Spanish, Italian, French preferably).
- Excellent communication and interpersonal skills.
- Excellent organisational skills and ability to prioritise workload.
- Problem solving skills, initiative, proactive/pre-emptive and strong attention to detail.
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience.
- Ability to work well in a busy customer service environment.
- Attention to detail and ability to prioritise.
- Flexibility and willingness to work as a team member.
Customer Service Specialist - Biotechnology Industry in Amersham employer: Experis
As a Customer Service Specialist in the thriving biotechnology sector based in Amersham, you will join a dynamic team that values collaboration and excellence in service delivery. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact in the life sciences field. With competitive pay and a commitment to maintaining high standards of customer satisfaction, we offer a rewarding environment for those passionate about providing exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Biotechnology Industry in Amersham
✨Tip Number 1
Network like a pro! Reach out to your connections in the biotechnology field and let them know you're on the hunt for a Customer Service Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their customer service approach and think about how your skills can enhance their team. We want you to shine, so practice common interview questions and have some examples ready that showcase your problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website for the best chance at landing that role! We’ve got all the latest job listings, and applying directly shows your commitment. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Customer Service Specialist - Biotechnology Industry in Amersham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Specialist in the biotechnology industry. Highlight any relevant experience and skills that match the job description, especially your communication and organisational skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your bilingual abilities if applicable, and share specific examples of how you've provided excellent customer service in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve successfully resolved customer issues. This will demonstrate your proactive approach and attention to detail, which are key for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Experis
✨Know Your Stuff
Make sure you understand the biotechnology industry and the specific role of a Customer Service Specialist. Brush up on common terminology and processes related to life sciences, as this will show your genuine interest and knowledge during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or discrepancies. Be ready to discuss your approach to problem-solving and how you prioritise tasks, as these skills are crucial for maintaining high service standards.
✨Be Bilingual and Proud
If you speak Italian, French, or Spanish, make sure to highlight this during your interview. Practice a few phrases in your additional language to demonstrate your fluency, as this could set you apart from other candidates and show your adaptability.
