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- Tasks: Provide 2nd line support for cutting-edge software and troubleshoot technical issues.
- Company: Leading software solutions provider enhancing mobility and user experience.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Join a dynamic team and solve real-world tech challenges across Europe.
- Qualifications: Experience in IT support, strong knowledge of Microsoft technologies and networking.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line Support Engineer – EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you\’ll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We\’re a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software… Your Role As a 2nd Line Support Engineer, you\’ll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs.What We\’re Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset.People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
2nd Line Support Engineer, EUC, Network, Desktop employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer, EUC, Network, Desktop
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the company’s products. We recommend doing a bit of research on their software solutions and how they integrate with cloud services.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you resolved complex issues, especially related to Microsoft technologies or networking. Real-life examples can make a big impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line Support Engineer, EUC, Network, Desktop
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for in a 2nd Line Support Engineer, so understanding these requirements will help you tailor your application.
Show Off Your Technical Skills: When writing your application, highlight your experience with Microsoft technologies and networking fundamentals. We want to see how your skills align with the role, so don’t hold back on showcasing your technical prowess!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and you can be sure it’s in the right hands. Plus, it’s super easy to do!
How to prepare for a job interview at Experis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows 10/11, M365, and Azure. Be ready to discuss how you've used these tools in past roles and be prepared to troubleshoot common issues that might come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex technical challenges you've faced and how you resolved them. This role is all about troubleshooting, so demonstrating your analytical thinking and customer service mindset will really impress the interviewers.
✨Familiarise Yourself with Networking Basics
Since networking fundamentals are key for this position, make sure you can confidently talk about TCP/IP, DNS, DHCP, and LAN/WAN. You might even want to brush up on some real-world scenarios where you've had to apply this knowledge.
✨Understand ITIL Processes
Get a good grasp of ITIL processes and SLAs, as they are crucial for maintaining compliance in this role. Being able to discuss how you've implemented or adhered to these processes in previous positions will show that you're serious about quality support.