2nd Line Support Engineer in Winchester

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Job Title

2nd Line Support Engineer (Duty Technician)

Location

Hursley – 4 days on / 4 days off

Clearance

SC Clearance required (active or eligible for SC clearance).

Job Purpose / Role

The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail‑oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem‑solving abilities, and a solid understanding of supply chain principles.

Required Skills

• Handle incoming technical support incidents, requests and changes.
• Manage personal call queue, ensuring calls are closed in a timely fashion.
• Provide updates and maintain ongoing customer communication.
• Resolve calls ranging from simple password resets to complex server queries.
• Escalate calls to the 3rd Line team as necessary.
• Work as part of a close-knit and highly skilled team of engineers.
• Provide excellent customer service.
• Collaborate with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
• Perform software builds/re-builds on PCs and laptops as required.
• Fix hardware faults and install upgrades to client hardware.

Benefits

• Contributory pension scheme
• Employee Assistance Programme
• Medical and dental cover
• 22 days holiday + bank holidays
• Maternity pay / Shared parental leave and paternity leave
• Sick pay

Eligibility

Suitable candidates should submit CVs in the first instance.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industry

Staffing and Recruiting