Senior Delivery Manager / Lead in Telford

Duration: 3 months

Location: Telford with 2 days/week in office

Rate: £450-480 per day - Umbrella only

Clearance Required: SC

The Senior Delivery Lead manages medium to large teams, coordinating product and service delivery across multiple projects, contracts, and revenue groups to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles. The Senior Delivery Lead is responsible for driving quality, efficiency, and predictability, maintaining strong control over projects and services, and may oversee multiple engagements, services, and products.

Key Objectives

• Ensure teams meet agreed delivery timescales, within cost and to required quality standards.
• Ensure managed products and services perform to contractual targets.
• Proactively manage dependencies, overcome obstacles, and maximise value within constraints.
• Manage and communicate risks, cost budgets, productivity, and team resources.
• Build and maintain motivated and appropriately skilled teams.
• Ensure teams collaborate, communicate, and focus on priorities, aligning with future contract and market needs.
• Identify and land opportunities for additional business, empowering teams to do the same.
• Develop and maintain positive relationships with client contacts (internal and external).
• Facilitate continuous improvement, applying agile and lean tools and techniques in line with the functional model.

Key Responsibilities

• Ensure teams deliver to expected cost, quality, and timeline for committed engagements, pre-empting and communicating variations.
• Enforce agreed standards for delivery, including agile best practices and modern delivery methods.
• Provide input to project managers for planning and integration, surfacing team interfaces and dependencies.
• Control and monitor budgets and forecasts, reviewing actuals versus forecast to ensure commitments are met.
• Ensure incident and problem management aligns with governance and contract requirements.
• Align resources to handle high-priority incidents (HPIs) promptly and communicate impacts to stakeholders.
• Proactively protect services and products, ensuring monitoring and automated self-healing where possible.
• Seek necessary approvals and authorisations through project managers as required.
• Manage internal and external stakeholders, including team members, project managers, service delivery managers, and customers.
• Participate in leadership and delivery reviews as required.
• Manage change processes for both project-initiated and BAU service changes, supporting approvals and recommendations.
• Provide clear and accurate updates to project managers for reporting, surfacing exceptional information promptly.
• Raise timely awareness of risks, assumptions, issues, and dependencies, liaising with project and service delivery managers as appropriate.
• Attend implementation forums with team members, ensuring activities are documented and understood.
• Obtain and communicate impacts for the team, contributing to client responses and proposal documents.
• Update and control team capacity plans, ensuring accurate data for review cycles.
• Empower teams to follow training plans and meet future skill demands, contributing to resource and succession planning.
• Support people management within teams, in line with HR policies.

Key Skills

• Strong leadership and team management skills, with experience managing medium to large teams.
• Excellent stakeholder management and relationship-building abilities (internal and external).
• Advanced organisational and planning skills, including capacity management and resource forecasting.
• Proficient in risk, issue, and dependency management across multiple projects and services.
• Deep understanding of delivery methodologies, including agile and lean practices.
• Strong financial acumen, with experience in budget control, cost management, and reporting.
• Effective communication and reporting skills, able to provide clear updates to all levels of stakeholders.
• Ability to drive continuous improvement and implement best practices in delivery environments.
• Skilled in managing change processes and supporting both project and business-as-usual (BAU) service changes.
• Proactive problem-solving and decision-making abilities, able to overcome obstacles and maximise value.
• Experience in operational support for live services, including incident and problem management.
• Commitment to developing and empowering teams, supporting training and succession planning.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!