Senior Business Operations Analyst CGEMJP00331358 in Telford

Duration: 6 month contract

Location: Telford, Hybrid 2 days per week onsite

Rate: up to £257.60 p/d Umbrella inside IR35

Role Purpose / Summary

The Business Operations Analyst will form part of the Practice's Business Operations Team supporting the day-to-day operations and may on occasion be required to deputize for the Business Operations Partner. They will support operations across various functional areas, implementing strategies to achieve organisational goals. They require strong communication skills to aid regular collaboration with our CDAs, the Bus Ops Hub and the PMO / BusOps practice SLT.

Objectives

• STRATEGY: Deliver the Business Operations Services adhering to the MU Strategy.
• BEHAVIOUR: Promote and role model the Behaviour Blueprint with stakeholders, clients and other team members at all times.
• STAKEHOLDERS: Support your Practice representative in stakeholder and relationship management.
• CONTINUOUS IMPROVEMENT: Seek ways to improve services, tools, processes, and resources.
• GOVERNANCE & COMMUNICATIONS: Consistent application of governance for the successful operation of the Practices Function including maintenance of the communications plan, planning events, facilitating Practice cascades. Identify, monitor, and report of Risks, Assumptions, Issues, Dependencies (RAID), ensuring audit compliance across the Practice.
• RESOURCE MANAGEMENT: Monitoring starters and leavers. Preparation of the headcount tracker.
• FINANCIAL MANAGEMENT: Provide accurate and effective financial management advice for the Practice including forecasting, actuals management, tracking of budgets.
• PLANNING & REPORTING: Ensure consistent, accurate and timely planning, monitoring, and reporting processes are in place for all Practices including but not limited to year start, mid year and EoY sessions.

Key Deliverables

• Meet assignment objectives set within Get Success.
• Provide consistent application of the governance structure in place which is agreed, implemented, and understood by all parties.
• Deliver the communications plans in place actively led and driven by Business Operations.
• M Cycle output (M Review pack, Risk and Opportunities, Headcount).
• Update RAID log and process.
• Support with the delivery of the agreed resourcing and recruitment strategy.
• Maintain People Manager tree, where requested.

Key Responsibilities

• Provide support in empowering junior team members through training, coaching, and mentoring for all aspects of the assigned roles to promote delivery of an all-rounded Business Operations service.
• Reward and recognition of junior members within the teams and sharing success with the broader Capgemini Business Operations and wider client MU communities.
• Contribute to the Business Operations community on the client Market Unit, driving the Business Operations agenda as part of the Practice - capability development, standards, tooling, innovation.
• Lead by example and promote role model behaviour in line with the Behaviour Blueprint.
• Be an advocate for change.
• Represent the Practice area to ensure effective stakeholder and relationship management.
• Promote the Business Operations service and build relationships with stakeholders, taking account of their objectives and expectations.
• Understand dependencies and boundaries of responsibility between each group.
• Proactively seek improvements to all areas of the Business Operations service, managing implementations, and sharing best practices to ensure consistency across MU.
• Provide support, direction and guidance to the Practices stakeholders to ensure governance, control and monitoring mechanisms are effective and delivering value.
• Drive the enforcement of standards, processes, and procedures in line with UPM Methodology.
• Deliver Business Operations services and governance within assigned area(s) to help achieve overall targets agreed each year.
• Identify and/or develop processes and practices for the comprehensive and consistent management of project/program delivery in line with UPM and MU Standards.
• Follow and implement elements of the Practices communications plan.
• Identify and lead best practice for communications within the Practices.
• Ensure effective and consistent RAID management practices are in place.
• Provide advice and support for RAID escalations and communication that adds value.
• Represent assigned area at MU level Risk Board.
• Support the strategic recruitment & resource management service to ensure all demand is identified and fulfilled.
• Enact and follow the Practices resourcing strategy.
• Provide advice and support for the business area that adds value.
• Ensure the consistent resourcing approach is maintained across the Practices.
• Assist new joiners through the onboarding process and inductions.
• Provide a consistent and accurate financial management service to ensure all costs, spend budgets and demand targets are appropriately forecasted, managed, reported, and communicated.
• Ensure alignment of demand and delivery forecasts, using tooling to bring such data points together.
• Ensure the Practices services are appropriately impacted, funded, and managed within budget.
• Ensure consistent and smooth review of monthly forecasting process is in place and all financial risks and issues communicated appropriately at the right level.
• Add value to the Practices in supporting, monitoring, and reporting which is tailored for the target audience.
• Ensure capacity plans are monitored and that people assigned to the Practice have accurate forecasts.
• Review, monitor and challenge (when necessary) the status of capacity plans for the local Practice Management Team.
• Provide sufficient reports to support the process of capacity planning.

Key Interfaces

• Business operations analysts supporting practices to provide business operations services.
• Workforce planners work with business operations partners to support the capability within practices.
• PMO analysts/PMO leads/PMO managers providing programme office support within contract delivery areas.
• Practice leads accountable for leading practices.
• Head of profession delivering strategy for their area of expertise.
• Finance business partner responsible for specific P&L's.
• Resourcing and recruitment business partner responsible for resource management and recruitment.
• HR business partner working with practices to deliver against HR processes.
• Business operations director accountable of leading the community of practices.
• Business operations partners.
• Business operations professionals supporting practices to provide business operations services.

Application Note

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!