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- Tasks: Manage outsourced IT services and ensure top-notch delivery through strong stakeholder engagement.
- Company: Leading recruitment services provider in the UK with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in service delivery management.
- Qualifications: Experience in managing 3rd party suppliers and knowledge of Agile and ITIL practices.
- Other info: Perfect for those who thrive in fast-paced environments and love meeting challenges.
The predicted salary is between 60000 - 80000 £ per year.
A prominent recruitment services provider based in the United Kingdom is seeking a commercially aware Service Delivery Manager. The role involves managing a heavily outsourced environment and ensuring effective service delivery through strong stakeholder management, with an emphasis on Agile practices and ITIL experience. This is a hybrid position requiring attendance in the office 2 days a week, perfect for someone skilled in managing multiple 3rd party suppliers and committed to meeting challenging SLAs and KPIs.
Strategic Outsourced IT Service Delivery Manager employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Outsourced IT Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars where you can meet potential employers and showcase your skills in managing outsourced environments.
✨Tip Number 2
Prepare for those interviews by brushing up on Agile practices and ITIL frameworks. We want you to be able to discuss how you've successfully managed multiple suppliers and met SLAs and KPIs in past roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Strategic Outsourced IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing outsourced environments and your familiarity with Agile practices and ITIL. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Strategic Outsourced IT Service Delivery Manager role. Share specific examples of how you've successfully managed stakeholders and met SLAs in the past.
Showcase Your Soft Skills: In this role, strong stakeholder management is key. Make sure to highlight your communication and interpersonal skills in your application. We love seeing candidates who can build relationships and navigate complex environments!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Experis UK
✨Know Your ITIL and Agile Inside Out
Make sure you brush up on your ITIL and Agile methodologies before the interview. Be ready to discuss how you've applied these frameworks in past roles, especially in managing outsourced environments. This will show that you understand the principles behind effective service delivery.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with multiple third-party suppliers. Highlight specific challenges you faced and how you overcame them. This will demonstrate your ability to navigate complex stakeholder dynamics, which is crucial for this role.
✨Be Ready to Discuss SLAs and KPIs
Familiarise yourself with common SLAs and KPIs relevant to IT service delivery. Be prepared to talk about how you've met or exceeded these metrics in previous positions. This will illustrate your commitment to performance and accountability.
✨Embrace the Hybrid Work Model
Since this is a hybrid position, be ready to discuss how you manage your time and productivity when working both remotely and in the office. Share strategies that have worked for you in the past, as this will show your adaptability and readiness for the role.