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For Companies At a Glance
- Tasks: Provide 3rd line IT support and improve secure, scalable infrastructure.
- Company: Eco Services, a forward-thinking company based in Sheffield.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Other info: Great chance to influence a growing IT environment.
- Why this job: Join a dynamic team and work with cutting-edge cloud technologies.
- Qualifications: 5+ years in IT support with strong Microsoft 365 and Azure experience.
The predicted salary is between 40000 - 45000 ÂŁ per year.
Role Snapshot - Sheffield HQ
Salary: £40,000 – £45,000 per annum
Working Pattern: Hybrid – 2 days from home, 3 days from the Sheffield office
Hours: 08:30 – 17:00, Monday to Friday
Reporting to: Group Information Systems Manager
Occasional travel to other UK sites required
About the Role
As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud‑First" strategy while maintaining on‑premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies.
Key Responsibilities
- Provide 3rd line technical support, acting as an escalation point for complex incidents and problems.
- Maintain and support Microsoft 365, Azure/Entra ID, Intune, and Windows Server environments.
- Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations.
- Configure and support network infrastructure including firewalls, switches, routers, and Wi‑Fi.
- Administer Active Directory, Group Policy, identity management, and access controls.
- Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager.
- Monitor system performance, availability, and security, ensuring adherence to best practices.
- Maintain and test backup, disaster recovery, and business continuity solutions.
- Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling.
- Work closely with third‑party suppliers and internal stakeholders to deliver reliable IT services.
- Produce clear technical documentation and contribute to continuous service improvement.
Essential Skills and Experience
- At least 5 years’ experience in IT support, including substantial 3rd line and project‑based work.
- Strong hands‑on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform).
- Proven experience with Azure AD/Entra ID, Intune MDM, and Windows Server (2016/2019).
- Solid understanding of Active Directory, Group Policy, and networking fundamentals.
- Experience supporting multi‑site or multi‑entity environments.
- Strong troubleshooting, analytical, and problem‑solving capabilities.
- Experience implementing or maintaining Cyber Essentials compliance.
- Excellent communication and stakeholder management skills.
- Highly organised, proactive, and customer‑focused mindset.
Desirable
- Microsoft certifications (Azure, Microsoft 365, Security).
- CCNA, VCP, or equivalent technical certifications.
- Experience with PowerShell scripting and automation.
- Knowledge of ITIL or structured service management frameworks.
- Experience with Veeam or similar backup and DR platforms.
What's on Offer
- Competitive salary package with clear technical ownership.
- Hybrid working model supporting work‑life balance.
- Exposure to modern cloud and infrastructure technologies.
- Opportunity to influence and shape a growing IT environment.
- Support for ongoing professional development and training.
Call Experis IT Today for more information on 0121 712 8715.
IT Support Engineer - Microsoft Platform - Eco Services in Sheffield employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Microsoft Platform - Eco Services in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is especially important for IT roles where practical experience speaks volumes. Make sure to highlight your work with Microsoft 365, Azure, and any other relevant tech.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Active Directory, Intune, and network infrastructure. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace IT Support Engineer - Microsoft Platform - Eco Services in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with cloud technologies and cybersecurity initiatives.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing your troubleshooting skills in action, so share specific instances where you made a difference!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get started on this journey together!
How to prepare for a job interview at Experis UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure/Entra ID, and Intune. Be ready to discuss specific projects you've worked on, especially those involving cloud migrations or system integrations. This will show that you’re not just familiar with the tools, but you can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex incidents you've resolved in the past. Think about the troubleshooting steps you took and how you communicated with stakeholders during the process. This will demonstrate your analytical skills and ability to handle pressure.
✨Understand the Company’s Goals
Research the company’s 'Cloud-First' strategy and their approach to cyber security. Being able to discuss how your experience aligns with their objectives will show that you’re genuinely interested in the role and understand their business needs.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current infrastructure projects or how they measure success in the IT support team. It shows that you’re engaged and eager to contribute to their goals.