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- Tasks: Manage IT service delivery, ensuring top-notch support and communication with stakeholders.
- Company: Join Experis UK, a global leader in consulting and digital transformation.
- Benefits: Enjoy a competitive rate of £600 per day and flexible remote work options.
- Why this job: Be part of an innovative team driving continuous improvement in IT services.
- Qualifications: ITIL 4 Foundation and strong stakeholder management skills are essential.
- Other info: This is a mid-senior level contract role with opportunities for professional growth.
The predicted salary is between 43200 - 64800 £ per year.
Rate: £600 Per Day - Umbrella only
Would you like to join a global leader in consulting, technology services and digital transformation?
Duration: 6 Months
Location: Remote/ Croydon (1-2 Days per Month onsite)
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Service Management Role purpose / summary
- Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels and customer expectations.
- Incident And Problem Management: Manage the resolution of incidents and problems to minimize impact on business operations. Implement proactive measures to prevent recurring issues.
- Change Management: Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders.
- Performance Reporting: Generate and analyze performance reports to track service delivery metrics. Present findings to senior management and stakeholders.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices. Foster a culture of continuous improvement within the service delivery team.
- Stakeholder Communication: Maintain clear and consistent communication with stakeholders regarding service delivery. Provide updates on major incidents, changes, and improvements.
- Resource Management: Allocate resources effectively to meet service delivery demands. Monitor and optimize resource utilization to enhance efficiency.
- Risk Management: Identify and mitigate risks associated with service delivery. Develop and maintain risk management plans and contingency strategies.
- Quality Assurance: Implement quality assurance processes to ensure high standards of service delivery. Conduct regular audits and reviews to identify areas for improvement.
- Training And Development: Coordinate training programs for service delivery staff to enhance their skills and knowledge. Promote professional development and career growth within the team.
Skills Required
- ITIL 4 Foundation
- Service Now knowledge
- Excellent stakeholder management - able to articulate concepts to both client and internal stakeholders at all levels
- Excellent organisational skills - must be able to manage competing priorities and articulate them to other team members
- Excellent communication skills - both written and verbal
- Contractual awareness
- Commercial awareness
- Strong people manager
Desirable Skills
- Jira knowledge
- Confluence knowledge
- Agile methodology
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Project Management and Information Technology
Industries: Staffing and Recruiting
Service Delivery Manager employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Consider obtaining an ITIL 4 Foundation certification if you haven't already, as it will demonstrate your commitment and understanding of service management.
✨Tip Number 2
Showcase your stakeholder management skills by preparing examples of how you've effectively communicated with both clients and internal teams in previous roles. This will highlight your ability to articulate complex concepts clearly.
✨Tip Number 3
Brush up on your knowledge of Service Now, Jira, and Confluence, as these tools are often used in service delivery management. Being able to discuss your experience with these platforms can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement and quality assurance. Think of specific instances where you've implemented process improvements or conducted audits that led to enhanced service delivery.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management, particularly with ITIL best practices. Use specific examples that demonstrate your skills in incident and problem management, change management, and stakeholder communication.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, such as performance reporting and continuous improvement initiatives.
Highlight Relevant Skills: Clearly list your qualifications, especially those mentioned in the job description like ITIL 4 Foundation, Service Now knowledge, and excellent organisational skills. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Delivery Manager.
How to prepare for a job interview at Experis UK
✨Understand ITIL Best Practices
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Be prepared to discuss how you've applied these principles in previous roles, particularly in service delivery and incident management.
✨Showcase Stakeholder Management Skills
Demonstrate your ability to communicate effectively with various stakeholders. Prepare examples of how you've managed expectations and communicated changes or incidents in past positions.
✨Prepare for Performance Reporting Questions
Since performance reporting is a key aspect of the role, be ready to discuss how you have generated and analysed reports in the past. Highlight any metrics you tracked and how they influenced decision-making.
✨Emphasise Continuous Improvement Initiatives
Think of specific instances where you've identified opportunities for process improvements. Be ready to share how you implemented changes and the positive outcomes that resulted from those initiatives.
