Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage outsourced IT services and ensure top-notch delivery with 3rd party suppliers.
- Company: Dynamic tech company focused on innovative service delivery.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the key player in delivering exceptional IT services and building strong relationships.
- Qualifications: Agile experience and proven skills in stakeholder management required.
- Other info: Exciting role with no direct team management but high accountability.
The predicted salary is between 50000 - 65000 £ per year.
Looking for a commercially aware Service Delivery Manager. The SDM must have Agile experience and have managed complex technical IT environments with multiple 3rd Party Suppliers / MSPs. You will be responsible for managing a heavily outsourced environment, including MSPs across Infrastructure and Applications.
Must have strong relationship management skills. Must have implemented and/or managed Incident, Problem and Change management and have solid ITIL experience. Ideally someone who has delivered to challenging SLAs / KPIs, a natural in front of a customer and someone who can manage demanding internal stakeholders. Anyone who has strong Stakeholder Management experience would excel in this role. You will NOT have a team under you but will be accountable for service delivered via outsourced teams. This is a hybrid role where you will expect to work 2 days a week in the office.
Responsibilities:
- Manage a heavily outsourced environment, including MSPs across Infrastructure and Applications.
- Coordinate and oversee work with 3rd party suppliers and MSPs to ensure service delivery aligns with agreed SLAs and KPIs.
- Maintain strong relationship and stakeholder management with customers and internal teams.
- Lead or support Incident, Problem and Change management with solid ITIL practices.
- Operate without direct team line management, but accountable for service delivered via outsourced teams.
- Contribute to a customer-facing role and manage expectations of demanding stakeholders.
Qualifications / Requirements:
- Agile experience.
- Commercially aware with experience managing complex IT environments and multiple 3rd party suppliers/MSPs.
- Strong relationship and stakeholder management skills.
- Experience implementing or managing Incident, Problem and Change management with solid ITIL background.
- Proven track record of delivering to challenging SLAs/KPIs and working with customers and internal stakeholders.
- Experience in outsourced environments; no direct team under supervision (accountable for service delivered).
- Hybrid role availability: able to work in the office 2 days a week.
Service Delivery Manager employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in a Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your Agile experience! When you get the chance to chat with potential employers, make sure to highlight your experience managing complex IT environments and working with multiple suppliers. They want to see that you can handle the pressure and deliver results.
✨Tip Number 3
Prepare for those tricky stakeholder management questions! Think of examples from your past where you’ve successfully managed relationships and expectations. Being able to demonstrate your skills in this area will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. So, what are you waiting for? Get applying!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Agile experience and showcases your ability to manage complex IT environments. We want to see how you've worked with 3rd party suppliers and MSPs, so don’t hold back on those details!
Showcase Relationship Management Skills: Since strong relationship management is key for this role, include examples of how you've successfully managed stakeholders in the past. We love seeing real-life scenarios where you’ve excelled in customer-facing situations.
Highlight ITIL Experience: Don’t forget to mention your experience with Incident, Problem, and Change management. We’re looking for solid ITIL practices, so be specific about how you’ve implemented these in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Experis UK
✨Know Your Agile Stuff
Make sure you brush up on your Agile methodologies. Be ready to discuss how you've applied Agile principles in managing complex IT environments, especially with multiple 3rd party suppliers. Share specific examples of how Agile has helped you deliver on SLAs and KPIs.
✨Showcase Your Relationship Management Skills
Since strong relationship management is key for this role, prepare to talk about your experiences in building and maintaining relationships with both customers and internal stakeholders. Think of a few success stories where your relationship skills made a difference in service delivery.
✨ITIL Knowledge is Essential
Familiarise yourself with ITIL practices, particularly around Incident, Problem, and Change management. Be prepared to explain how you've implemented these processes in past roles and how they contributed to successful service delivery in an outsourced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your ability to manage demanding stakeholders and challenging situations. Think through potential scenarios you might face in this role and how you would handle them, focusing on your accountability for service delivery without direct team management.