Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert IT support across multiple campuses, resolving complex incidents and mentoring junior engineers.
- Company: Join a forward-thinking organisation focused on empowering individuals through technical education and skills development.
- Benefits: Enjoy a competitive salary, extensive benefits, and opportunities for professional growth in a supportive team.
- Why this job: Make a real difference in education while working in a collaborative environment with innovative technology.
- Qualifications: Strong technical skills in desktop and mobile support; ITIL knowledge is a plus.
- Other info: This role is office-based in Luton, Bedfordshire, and requires an Enhanced DBS Check and full UK driving licence.
The predicted salary is between 30000 - 33000 £ per year.
Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities.
We are currently seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This is a hands-on role where you will be instrumental in maintaining and enhancing IT services that support a wide range of educational programmes - from further and higher education to apprenticeships and community learning.
Key Responsibilities:- Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership.
- Delivering high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications.
- Managing and resolving complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD).
- Leading incident and problem management processes, ensuring timely resolution and root cause analysis reporting.
- Maintaining accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT).
- Supporting ITIL-aligned service delivery and acting as a core member of the Technical Change Board.
- Mentoring junior IT engineers and managing service queues to ensure SLA compliance.
- Providing flexible support across campuses and participating in out-of-hours rotas when required.
- Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools.
- Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management).
- Excellent communication skills with the ability to explain technical issues to non-technical users.
- A proactive mindset with a passion for continuous improvement and innovation.
- HNC/HND, Degree, or equivalent in an IT-related field.
- ITIL Foundation Certification.
- Experience with asset management and technical project leadership.
- Be part of a mission-driven organisation that makes a real difference.
- Work in a collaborative and supportive IT team.
- Enjoy a comprehensive benefits package and opportunities for professional development.
Interested? Call John McManus at Experis IT on 0121 712 8715 to apply or learn more.
Senior IT Support Engineer - Permanent - DBS & Drivers License employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer - Permanent - DBS & Drivers License
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, SCCM, and MS Active Directory. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved complex IT issues. Being able to articulate your problem-solving process will demonstrate your expertise and suitability for the role.
✨Tip Number 4
Showcase your soft skills, especially communication and teamwork. As a Senior IT Support Engineer, you'll need to explain technical concepts to non-technical users, so highlighting your ability to do this effectively is crucial.
We think you need these skills to ace Senior IT Support Engineer - Permanent - DBS & Drivers License
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in Windows 10/11, Apple devices, and ITSM tools like ServiceNow or Remedy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to mentor junior engineers. Mention specific examples of how you've resolved complex incidents in previous roles.
Highlight Relevant Certifications: If you have any certifications such as ITIL Foundation or qualifications in IT-related fields, make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since the role requires explaining technical issues to non-technical users, provide examples in your application of how you've successfully communicated complex information in the past.
How to prepare for a job interview at Experis UK
✨Know Your Technical Stuff
Make sure you're well-versed in the technical landscape mentioned in the job description. Brush up on Windows 10/11, SCCM, Intune, and Active Directory, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. During the interview, focus on clear and concise communication to demonstrate your ability to bridge the gap between tech and non-tech staff.
✨Demonstrate a Proactive Mindset
Employers love candidates who show initiative. Be ready to discuss how you've contributed to continuous improvement in previous roles, whether through process enhancements or mentoring junior staff.
