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For Companies At a Glance
- Tasks: Lead IT support, troubleshoot systems, and manage infrastructure for mission-critical operations.
- Company: Join a tech-focused consultancy that values innovation and collaboration in Bristol.
- Benefits: Enjoy flexible working, structured training, performance bonuses, and a competitive salary.
- Why this job: Be at the forefront of impactful projects and develop your skills in a supportive environment.
- Qualifications: Certifications like MSCE, VMware VCP, and experience with cloud migrations are preferred.
- Other info: Opportunity for mentorship and career progression into leadership roles.
The predicted salary is between 30000 - 50000 £ per year.
Location: Bristol
Salary Range: £30000- 50000 + Benefits
Your Role: Lead, Troubleshoot, Enable
As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.
Core Responsibilities:
- Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.
- Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper-V; clustering is a strong advantage.
- Backup & DR: Champion backup strategies and disaster recovery operations - Veeam or equivalent.
- Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.
- Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.
- Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).
- Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.
- Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.
You’ll Stand Out With:
- Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.
- Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
- Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
- Containerisation know-how (Docker, Kubernetes).
- Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles.
What We Offer:
- Growth & Recognition: Structured training, certification support, and career progression.
- Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.
- Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.
- Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.
Senior IT Support Engineer, 2nd Line, 3rd Line, M365, in Bristol employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer, 2nd Line, 3rd Line, M365, in Bristol
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Microsoft 365, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past challenges you've faced in IT support. Be ready to explain how you approached these issues and the outcomes, as this will highlight your capability to lead and troubleshoot effectively.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your leadership potential and mentoring experiences. Since the role involves coaching junior staff, demonstrating your ability to lead projects and guide others will set you apart from other candidates.
We think you need these skills to ace Senior IT Support Engineer, 2nd Line, 3rd Line, M365, in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows desktops and servers, cloud integrations, and any specific technologies mentioned in the job description. Use keywords from the job listing to align your skills with their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your leadership potential. Mention specific projects or experiences that demonstrate your ability to troubleshoot and manage infrastructure effectively.
Highlight Certifications: If you have certifications like MSCE, VMware VCP, or Cisco, make sure to prominently feature them in your application. These qualifications are crucial for standing out in this role.
Showcase Soft Skills: In addition to technical skills, emphasise your communication and mentorship abilities. Provide examples of how you've led teams or coached junior staff, as these qualities are highly valued for this position.
How to prepare for a job interview at Experis UK
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows desktop and server management, virtualisation technologies like VMware and Hyper-V, and cloud services such as M365 and Azure. Highlight specific projects where you successfully implemented solutions or resolved complex issues.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you've effectively led on infrastructure challenges in previous roles.
✨Emphasise Leadership and Mentorship
Since the role involves mentoring junior staff, share examples of how you've guided team members or led projects. Discuss your approach to fostering a collaborative environment and how you contribute to IT strategy and documentation.
✨Prepare for Cultural Fit Questions
Research the company's culture and values. Be ready to discuss how your work style aligns with their collaborative and flexible environment. Show enthusiasm for contributing to key infrastructure projects and security initiatives that shape the company's future.
