At a Glance
- Tasks: Manage customer orders from entry to collection, ensuring accuracy and excellent service.
- Company: Join a dynamic team in Chalfont St Giles with a focus on customer satisfaction.
- Benefits: Earn £16.50 p/h with opportunities for growth and development.
- Other info: Work in a supportive environment with a focus on compliance and continuous improvement.
- Why this job: Be part of a crucial process that directly impacts customer experience and satisfaction.
- Qualifications: Experience in order management and strong organisational skills required.
The predicted salary is between 33000 - 35000 € per year.
We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.
The Role
This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.
Key Responsibilities
- Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
- Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
- Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
- Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span
- Validate orders for accuracy, compliance and required approvals prior to order entry
- Own and regularly update key order dates using local operating mechanisms and reports
- Daily follow-up on customer credit documentation and inventory status
- Provide shipping and billing instructions in line with contract terms and conditions
- Track shipments, installations and applications via reporting tools
- Support collections activity related to OTR issues
- Provide root cause analysis for defects and fulfilment issues
- Monitor and coordinate daily logistics movements between warehouses
Quality & Compliance
- Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies
- Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems
- Complete all required quality and compliance training within set deadlines
- Escalate and address any quality or compliance concerns promptly
- Drive continuous improvement across processes, procedures and work instructions
Required Skills & Experience
- Previous experience in order management, project management or administrative roles
- Strong understanding of the OTR process
- Proficiency in Microsoft Office
- Fluent in English (verbal and written)
- Confident working independently and collaboratively in a matrix environment
- Strong organisational skills with the ability to manage multiple priorities
- Customer-focused mindset with excellent communication skills
- Experience working with order configuration systems (Oracle)
- Good product knowledge
Desirable Experience
- Formal Project Management experience
- Knowledge of Transportation and Customs
- Experience with eOM and Oracle systems
Order Operations Specialist employer: Experis UK
Join our dynamic team in Chalfont St Giles as an Order Operations Specialist, where we prioritise employee growth and a collaborative work culture. We offer competitive pay, comprehensive training, and opportunities for continuous improvement, ensuring you thrive in your role while delivering exceptional customer service. Experience the unique advantage of working onsite in a supportive environment that values compliance and quality, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Order Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their order management processes and think of examples from your experience that showcase your skills. We want you to shine!
✨Tip Number 3
Practice your communication skills! Since this role is customer-focused, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Order Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in order management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Order Operations Specialist role and how your background makes you the perfect fit for our team.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any experience with order configuration systems like Oracle. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experis UK
✨Know Your Order Management Basics
Brush up on your understanding of the order management process, especially the OTR (Order to Receipt) cycle. Be ready to discuss how you’ve managed customer orders in the past and any specific tools or systems you've used, like Oracle.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you handled queries or resolved issues effectively. This role is all about ensuring a great customer experience, so make sure to convey your customer-focused mindset.
✨Demonstrate Your Organisational Prowess
Since this job involves managing multiple priorities, come prepared with examples of how you’ve successfully juggled tasks in previous roles. Discuss any tools or methods you use to stay organised and ensure timely delivery.
✨Be Ready for Compliance Questions
Familiarise yourself with quality and compliance standards relevant to order management. Be prepared to discuss how you’ve adhered to policies in the past and how you would handle any compliance concerns that arise in this role.
