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For Companies At a Glance
- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Join Experis UK, a leader in engineering and IT staffing.
- Benefits: Hybrid work model, competitive pay, and valuable experience.
- Why this job: Make a real impact by ensuring platform stability and service excellence.
- Qualifications: Experience in PL/SQL, Java, and live service support is essential.
- Other info: Great opportunity for entry-level engineers to grow their careers.
The predicted salary is between 30000 - 42000 £ per year.
Clearance Required: SC Clearance (or at least be eligible to obtain it)
Duration: 6 months
Location: Telford - Hybrid - min. 2 days per week
Role Overview
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root-cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Seniority level: Entry level
Employment type: Contract
Job function: Engineering and Information Technology
Operations Engineer employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to live service support and technical skills like PL/SQL and Java. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled incidents or improved processes in past roles. This will demonstrate your ability to thrive in a live service environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service support roles you've had. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Engineer role. Mention specific examples of how you've tackled incidents or managed batch scheduling in the past – we love a good story!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your key achievements and skills that relate to the role without fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Experis UK
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with Live Service Support
Since the role involves live service support, it’s crucial to understand what that entails. Prepare examples of how you've handled incidents in the past, focusing on your problem-solving approach and how you ensured SLAs were met.
✨Get Comfortable with ServiceNow
As you'll be triaging tickets using ServiceNow, it’s a good idea to familiarise yourself with its functionalities. If possible, practice navigating the platform and think about how you would approach root-cause analysis for common issues.
✨Show Your Collaborative Spirit
This role requires working with cross-functional teams, so be prepared to discuss your teamwork experiences. Think of examples where you collaborated effectively to resolve issues or improve processes, and highlight your communication skills.