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- Tasks: Lead incident management in a fast-paced financial environment, ensuring minimal service disruption.
- Company: Join Experis UK, a leader in staffing and recruiting within the financial services sector.
- Benefits: Enjoy remote work flexibility with on-site attendance as needed and competitive pay.
- Why this job: Be part of a dynamic team, enhancing service resilience and making a real impact.
- Qualifications: Experience in major incident management, preferably in financial services, is essential.
- Other info: This is a contract role until December 2025, with opportunities for growth.
The predicted salary is between 48000 - 72000 £ per year.
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Role Title: Major Incident Manager
Location: Remote (The candidate must be available for on-site attendance in the event of a crisis, on an as-needed basis). Sheffield City Centre
Start Date: ASAP
Duration: Until 31/12/2025
Rate to SSC: £640 Max via Umbrella
Role Description
We are seeking an experienced and proactive Major Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption and uphold regulatory and operational standards.
Key Responsibilities
- Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly.
- Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity.
- Support the resolution of the existing incident backlog, prioritizing based on business impact and urgency.
- Provide clear, timely updates to stakeholders at all levels, including senior leadership, on incident status, resolution progress, and post-incident reviews.
- Escalate complex or high-impact incidents to appropriate technical or business teams, ensuring all relevant context and diagnostics are provided.
- Analyse incident trends and root causes to identify opportunities for service improvement and risk mitigation.
- Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence.
- Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory expectations.
- Ensure all incident management activities align with internal policies, industry standards, and financial regulatory requirements.
- Collaborate closely with global support teams, operations, and business units to maintain a high level of service and responsiveness.
Qualifications
- Proven experience in major incident management, ideally within the financial services sector.
- Strong understanding of regulatory and operational requirements in financial environments (e.g., FCA, SOX, GDPR).
- Demonstrated ability to manage high-pressure incidents and communicate effectively with technical and non-technical stakeholders.
- Experience working in a shift-based or 24/7 support model.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in incident tracking and ITSM tools (e.g., ServiceNow, Jira).
- Experience mentoring and training teams in incident response and service resilience.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- Staffing and Recruiting
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Major Incident Manager employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with the specific incident management frameworks used in the financial services sector. Understanding frameworks like ITIL can give you an edge, as it shows your commitment to best practices and operational excellence.
✨Tip Number 2
Network with professionals already working in major incident management roles, especially within financial services. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews. Think about past incidents you've managed, how you handled them, and what you learned. This will demonstrate your practical experience and problem-solving skills.
✨Tip Number 4
Stay updated on the latest trends and regulations in the financial services industry. Being knowledgeable about current compliance requirements will show that you are proactive and ready to tackle challenges in the role.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in major incident management, especially within the financial services sector. Use specific examples that demonstrate your ability to handle high-pressure situations and communicate effectively with various stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your understanding of regulatory requirements and your experience with incident management frameworks. Show how your skills align with the needs of the role.
Highlight Relevant Skills: In your application, clearly list your proficiency in incident tracking and ITSM tools like ServiceNow or Jira. Mention any experience you have in mentoring teams and your analytical skills, as these are crucial for the Major Incident Manager position.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This can help keep your application top of mind for the hiring team at Experis UK.
How to prepare for a job interview at Experis UK
✨Understand the Incident Management Framework
Familiarise yourself with incident management frameworks specific to the financial services sector. Be prepared to discuss how you have applied these frameworks in past roles, particularly in high-pressure situations.
✨Showcase Your Communication Skills
As a Major Incident Manager, you'll need to communicate effectively with both technical and non-technical stakeholders. Prepare examples of how you've successfully communicated during incidents, ensuring clarity and timely updates.
✨Demonstrate Analytical Thinking
Be ready to discuss your approach to analysing incident trends and root causes. Highlight any specific tools or methodologies you've used to identify opportunities for service improvement and risk mitigation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage high-pressure incidents. Think of examples from your experience where you had to make quick decisions and how those decisions impacted the outcome.
