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- Tasks: Support IT service management and improve cloud service delivery.
- Company: Join a tech-focused consultancy driving innovation in various sectors.
- Benefits: Enjoy competitive rates, remote work, and a collaborative environment.
- Why this job: Be part of a team enhancing cloud operations and making a real impact.
- Qualifications: Experience with ITSM tools like ServiceNow and cloud cost management required.
- Other info: SC or NATO clearance is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: ITSM Support Engineer – Cloud Costings
Location: Remote | Rate: Market rates (Outside IR35) | Security Clearance: NATO/SC Clearance Required | Duration: 6+ months
Role Overview: My client is urgently seeking a Security Cleared ITSM Support Engineer to support their IT modernization efforts by enabling cloud service management across public cloud platforms (Azure, AWS, Microsoft 365). This includes improving service delivery, cost control, and operational efficiency through structured processes, dashboards, and collaboration within the Cloud Operations Center.
Key Responsibilities:
- ITSM Support: Assist with incident, problem, and change management; document and improve ITSM processes; collaborate with internal teams on service delivery.
- Reporting & Dashboarding: Create dashboards to monitor operations and cloud finances; report on KPIs, system performance, and incident trends; offer actionable insights for service improvement.
- Cloud Financial Operations: Monitor and analyze cloud expenses (AWS, Azure); optimize cloud resource costs; collaborate with finance teams on budgeting.
- Financial Management: Support planning, forecasting, invoice reconciliation; manage vendor contracts; ensure compliance with financial policies.
- Change Management: Track and support IT service changes; report change statuses and generate schedules; ensure change management procedures are followed.
Essential Skills:
- Experience in ITSM (e.g., ServiceNow)
- Proficient in reporting tools (e.g., Power BI)
- Knowledge of AWS/Azure cost management tools
- Familiarity with cloud cost optimization strategies
- Full professional English proficiency (French is a plus)
What We Offer:
- Competitive daily/hourly rates (paid in Euros)
- Outside IR35
- Collaborative and innovative work environment
Application Process:
To apply, submit your CV detailing your relevant experience. This role requires current SC Clearance or NATO clearance, so please ensure your eligibility before applying. Join us and be part of a team driving technological excellence.
We look forward to your application!
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. We specialize in technology recruitment across niche markets including IT, Digital TV, Digital Marketing, Project & Programme Management, SAP, Digital & Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance, and Oil & Gas.
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ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared
✨Tip Number 1
Make sure you highlight your experience with ITSM tools like ServiceNow during any discussions. Be prepared to discuss specific instances where you've improved service delivery or optimised processes, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarise yourself with cloud cost management tools and strategies, particularly for AWS and Azure. Being able to speak knowledgeably about how you've managed or reduced cloud expenses in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with reporting tools like Power BI. Having examples of dashboards you've created or KPIs you've monitored will show your analytical skills and ability to provide actionable insights.
✨Tip Number 4
Since SC Clearance is a requirement, ensure you have all your documentation ready and be ready to discuss your clearance status openly. This will help build trust and show that you're serious about the role.
We think you need these skills to ace ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM, particularly with ServiceNow and cloud cost management. Use specific examples that demonstrate your skills in incident management, reporting, and financial operations.
Highlight Security Clearance: Clearly state your current SC or NATO clearance status in your application. This is a crucial requirement for the role, so ensure it stands out to the hiring team.
Showcase Relevant Skills: In your application, emphasise your proficiency in reporting tools like Power BI and your knowledge of AWS/Azure cost management tools. Mention any experience you have with cloud cost optimisation strategies.
Craft a Strong Cover Letter: Write a cover letter that connects your background to the key responsibilities outlined in the job description. Discuss how your previous roles have prepared you for this position and your enthusiasm for contributing to IT modernisation efforts.
How to prepare for a job interview at Experis UK
✨Understand ITSM Fundamentals
Make sure you have a solid grasp of IT Service Management principles, especially those related to incident, problem, and change management. Be prepared to discuss how you've applied these concepts in previous roles.
✨Showcase Your Reporting Skills
Since the role involves creating dashboards and reporting on KPIs, be ready to demonstrate your proficiency with tools like Power BI. Bring examples of dashboards you've created and explain how they improved service delivery.
✨Familiarise Yourself with Cloud Cost Management
Brush up on your knowledge of AWS and Azure cost management tools. Be prepared to discuss strategies you've used for cloud cost optimisation and how you've collaborated with finance teams in the past.
✨Highlight Your Security Clearance
As this position requires SC or NATO clearance, make sure to mention your current status clearly. Discuss any relevant experiences that demonstrate your ability to work in secure environments.