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- Tasks: Join our team to set up and refresh laptops for a major tech rollout.
- Company: Be part of a dynamic IT deployment project in a fast-paced environment.
- Benefits: Enjoy an immediate start with hands-on experience in IT support.
- Why this job: Gain valuable skills while contributing to a significant technology upgrade.
- Qualifications: Previous IT support experience and strong attention to detail required.
- Other info: Onsite role with opportunities for growth in the tech industry.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking — handover and collect the correct number of units daily.
- Update all steps in the Contractor’s workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”).
- Secure all devices and equipment in onsite storage at the end of each day.
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Support, Desktop, Support Technician, 2nd Line employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, Desktop, Support Technician, 2nd Line
✨Tip Number 1
Familiarise yourself with the specific technologies and devices that will be used in the Laptop Refresh Clinic. Understanding the hardware and software involved can give you an edge during the interview process.
✨Tip Number 2
Highlight any previous experience you have with IT support or deployment projects. Be ready to discuss specific examples of how you've successfully managed similar tasks, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your attention to detail by preparing questions about the processes and workflows used in the project. This not only shows your interest but also your understanding of the importance of precision in IT support.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Support, Desktop, Support Technician, 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise any previous roles where you handled device refresh activities or worked with end-user devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to follow processes. Mention specific examples from your past experiences that demonstrate your skills in communication and teamwork.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as your experience with device tracking, reporting issues, and performing hands-on technical tasks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Experis UK
✨Show Your Technical Know-How
Make sure to brush up on your IT support knowledge, especially around laptop setups and refresh processes. Be ready to discuss any previous experience you have in similar roles, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Emphasise Attention to Detail
Since the role requires a strong focus on detail, prepare examples from your past work where your attention to detail made a difference. This could be about tracking devices accurately or following strict processes during a project.
✨Demonstrate Teamwork and Independence
The job involves both working independently and as part of a team. Think of instances where you've successfully collaborated with others, as well as times when you took initiative on your own. This will show that you can adapt to different working styles.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the specific technologies they use, the team dynamics, or how success is measured in this position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
