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- Tasks: Join our team to refresh laptops and support IT deployment in a dynamic environment.
- Company: People Source Consulting Ltd specialises in technology recruitment across various niche markets.
- Benefits: Immediate start, hands-on experience, and the chance to work in a fast-paced setting.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support and device management.
- Qualifications: Experience in IT support or deployment, strong attention to detail, and good communication skills.
- Other info: Onsite role in Holyhead with opportunities for growth in a major technology rollout.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:
- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or 'Refurbishment').
- Secure all devices and equipment in onsite storage at the end of each day.
Skills & Requirements:
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Support, 2nd Line Support, Laptop, Refresh,Desktop in Holyhead employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, 2nd Line Support, Laptop, Refresh,Desktop in Holyhead
✨Tip Number 1
Familiarise yourself with the specific tools and systems used in IT support roles. Knowing how to navigate common software and hardware issues can give you an edge during the interview process.
✨Tip Number 2
Highlight any previous experience you have with laptop refresh projects or similar deployments. Be ready to discuss specific examples of your contributions and how they improved efficiency.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the processes and workflows mentioned in the job description. This shows your proactive approach and genuine interest in the role.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace IT Support, 2nd Line Support, Laptop, Refresh,Desktop in Holyhead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the IT Support Technician position. Tailor your application to highlight relevant experience in IT support, deployment, or refresh projects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have demonstrated strong attention to detail, communication skills, and the ability to follow strict processes. Mention specific examples of your work in similar environments.
Showcase Your Skills: Make sure to include any technical skills or certifications that are relevant to the role, such as experience with laptop setups, device tracking systems, or inventory management. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role. Ensure all information is accurate and complete.
How to prepare for a job interview at Experis UK
✨Show Your Technical Know-How
Be prepared to discuss your previous experience in IT support and deployment. Highlight specific projects you've worked on, especially those involving laptop refreshes or similar tasks, to demonstrate your technical skills.
✨Emphasise Attention to Detail
Since the role requires strict adherence to processes, share examples of how you've successfully followed detailed instructions in past roles. This will show that you can handle the meticulous nature of the job.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be ready to explain how you've reported issues or collaborated with team members in previous positions. This will illustrate your ability to work well within a team and keep everyone informed.
✨Prepare for Physical Requirements
As the job involves moving equipment, be honest about your physical capabilities. You might want to mention any relevant experience that showcases your ability to handle equipment safely and efficiently.
