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- Tasks: Join our team to support laptop refresh activities and device tracking.
- Company: Be part of a dynamic IT deployment project in Lisburn.
- Benefits: Enjoy an immediate start with hands-on experience in tech.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT.
- Qualifications: Previous IT support experience and strong attention to detail required.
- Other info: Onsite role with opportunities for growth in a fast-paced environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:
- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking — handover and collect the correct number of units daily.
- Update all steps in the Contractor’s workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”).
- Secure all devices and equipment in onsite storage at the end of each day.
Skills & Requirements:
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Desktop Support Technician employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools and software used in IT support roles. Understanding the common systems and processes can give you an edge during the interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have with laptop refresh projects or similar IT deployments. Be prepared to discuss specific examples of your contributions and how you ensured accuracy and efficiency in your past roles.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the project processes and workflows during your interview. This shows that you are not only interested in the role but also committed to following procedures meticulously.
✨Tip Number 4
Since this role requires physical movement of equipment, be ready to discuss your ability to handle such tasks. Mention any relevant experience that showcases your capability to work independently and as part of a team in a fast-paced environment.
We think you need these skills to ace IT Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise your attention to detail and ability to follow processes, as these are key for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific skills that align with the job description, such as communication skills and the ability to work independently.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that demonstrate your capability in handling IT equipment and managing device refresh projects. Use quantifiable achievements where possible.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Experis UK
✨Show Your IT Knowledge
Make sure to brush up on your IT support knowledge, especially regarding laptop setups and refresh processes. Be prepared to discuss any previous experience you have in similar roles, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Demonstrate Attention to Detail
Since the role requires a strong attention to detail, be ready to provide examples of how you've successfully followed strict processes in past jobs. This could include discussing how you tracked devices or managed inventory in previous IT projects.
✨Communicate Clearly
Good communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues or reporting problems. This will show that you can effectively communicate with both team members and users.
✨Prepare for Physical Requirements
As the job involves moving equipment, be prepared to discuss your physical ability to handle such tasks. You might want to mention any relevant experience where you had to lift or transport equipment safely, which will reassure the interviewers of your capability.
