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- Tasks: Lead AI and automation strategy to transform operations and enhance customer experience.
- Company: Established organisation driving digital transformation with a focus on innovation.
- Benefits: Competitive salary up to £100k, bonus, and excellent benefits.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Shape the future of AI in a high-impact leadership role.
- Qualifications: Proven experience in AI initiatives and strong stakeholder management skills.
The predicted salary is between 90000 - 100000 £ per year.
Hybrid: 1-2 days per week in the office (North West) Permanent Paying up to £100k + bonus + benefits.
Experis are partnering with a well-established organisation as they continue to accelerate their digital and operational transformation agenda. We are supporting them in the search for an experienced AI and Automation Lead to own and deliver a multi-year strategy focused on leveraging artificial intelligence and automation across their operations.
This is a high-impact leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience.
What You’ll Be Doing:
- Defining and owning the organisation’s AI and automation strategy, aligned to wider digital transformation goals.
- Identifying, prioritising, and delivering high-value AI use cases across operations and support functions.
- Leading the end-to-end delivery of AI solutions from proof of concept through to production.
- Building, scaling, and developing a small in-house AI engineering capability.
- Driving adoption of AI solutions (e.g. chatbots, intelligent document processing, workflow automation, predictive analytics) into day-to-day business processes.
- Acting as a trusted advisor to senior stakeholders, translating AI opportunities into tangible business outcomes.
- Managing third-party vendors and delivery partners, ensuring quality, value, and alignment to outcomes.
- Establishing AI governance frameworks, covering data ethics, model performance, and responsible AI usage.
- Defining and tracking ROI and success metrics across AI initiatives.
- Leading training and change initiatives to embed AI across the workforce.
Experience Required:
- Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation.
- Strong hands-on knowledge of generative AI (LLMs, RAG architectures) and/or agentic AI frameworks.
- Experience building or scaling AI/data science teams.
- Track record of delivering AI solutions into production environments, not just proof of concept.
- Experience working with cloud platforms (Azure, AWS or GCP).
- Exposure to vendor-led delivery models and partner ecosystems.
- Strong understanding of data governance, AI ethics, and responsible AI principles.
- Experience in customer operations/contact centre environments would be highly advantageous.
- Excellent stakeholder management skills, with the ability to influence at senior level and communicate complex ideas clearly.
If you’d like to learn more, please contact Jacob Ferdinand at Jacob.Ferdinand@experis.co.uk.
Head of Management Training employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Management Training
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its AI initiatives. We recommend practising common interview questions and having your own questions ready to show your interest and knowledge.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your past AI projects. We believe this will help you stand out and demonstrate your hands-on experience in delivering AI solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals who can drive AI and automation forward.
We think you need these skills to ace Head of Management Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Management Training role. Highlight your experience in AI and automation, and don’t forget to showcase any leadership roles you've had. We want to see how you can drive our digital transformation agenda!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your hands-on experience with AI solutions and how you’ve successfully led teams in the past. We love a good story!
Showcase Your Achievements: When listing your experiences, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate the impact of your work. We’re all about results, so let us know how you’ve improved productivity or reduced costs in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Experis UK
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI and automation. Be ready to discuss specific technologies, like generative AI and cloud platforms, as well as how they can be applied in a business context. This shows you're not just familiar with the buzzwords but can actually implement them.
✨Showcase Your Leadership Skills
Since this is a high-impact leadership role, prepare examples of how you've successfully led AI initiatives in the past. Think about times when you built teams or drove change within an organisation. Highlight your ability to influence senior stakeholders and translate complex ideas into actionable strategies.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to AI adoption. For instance, how would you manage third-party vendors or ensure data ethics in AI projects? Practising your responses to these scenarios will help you articulate your thought process clearly during the interview.
✨Demonstrate ROI Understanding
Be ready to discuss how you would define and track ROI for AI initiatives. This is crucial for showing that you understand the business impact of AI solutions. Bring examples of metrics you've used in the past to measure success and how they influenced decision-making.