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- Tasks: Lead AI and automation strategy to transform operations and enhance customer experience.
- Company: Established organisation driving digital transformation with a focus on innovation.
- Benefits: Competitive salary up to £100k, bonus, and excellent benefits.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Shape the future of AI in a high-impact leadership role.
- Qualifications: Proven experience in AI initiatives and strong stakeholder management skills.
The predicted salary is between 90000 - 100000 £ per year.
Hybrid: 1-2 days per week in the office (North West)
Permanent
Paying up to £100k + bonus + benefits
Experis are partnering with a well-established organisation as they continue to accelerate their digital and operational transformation agenda. We are supporting them in the search for an experienced AI and Automation Lead to own and deliver a multi-year strategy focused on leveraging artificial intelligence and automation across their operations.
This is a high-impact leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience.
What You’ll Be Doing
- Defining and owning the organisation’s AI and automation strategy, aligned to wider digital transformation goals
- Identifying, prioritising, and delivering high-value AI use cases across operations and support functions
- Leading the end-to-end delivery of AI solutions from proof of concept through to production
- Building, scaling, and developing a small in-house AI engineering capability
- Driving adoption of AI solutions (e.g. chatbots, intelligent document processing, workflow automation, predictive analytics) into day-to-day business processes
- Acting as a trusted advisor to senior stakeholders, translating AI opportunities into tangible business outcomes
- Managing third-party vendors and delivery partners, ensuring quality, value, and alignment to outcomes
- Establishing AI governance frameworks, covering data ethics, model performance, and responsible AI usage
- Defining and tracking ROI and success metrics across AI initiatives
- Leading training and change initiatives to embed AI across the workforce
Experience Required
- Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation
- Strong hands-on knowledge of generative AI (LLMs, RAG architectures) and/or agentic AI frameworks
- Experience building or scaling AI / data science teams
- Track record of delivering AI solutions into production environments, not just proof of concept
- Experience working with cloud platforms (Azure, AWS or GCP)
- Exposure to vendor-led delivery models and partner ecosystems
- Strong understanding of data governance, AI ethics, and responsible AI principles
- Experience in customer operations / contact centre environments would be highly advantageous
- Excellent stakeholder management skills, with the ability to influence at senior level and communicate complex ideas clearly
If you’d like to learn more, please contact Jacob Ferdinand at Jacob.Ferdinand@experis.co.uk
Head of Brand Management employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Brand Management
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its AI initiatives. We recommend practising common interview questions and having your own questions ready to show your interest and knowledge.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your past AI projects. We believe this will help you stand out and demonstrate your hands-on experience in delivering AI solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always looking for talented individuals who can drive AI and automation forward.
We think you need these skills to ace Head of Brand Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Brand Management role. Highlight your experience in AI and automation, and how it aligns with the company's digital transformation goals. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI and automation, and how your leadership skills can drive our strategy forward. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When detailing your experience, focus on specific projects where you've led AI initiatives or built teams. We’re looking for concrete examples that demonstrate your ability to deliver results and influence stakeholders at a senior level.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Experis UK
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI and automation. Be ready to discuss specific technologies like generative AI and how they can be applied in a business context. This shows you're not just familiar with the buzzwords but can actually implement them.
✨Showcase Your Leadership Skills
As a Head of Brand Management, you'll need to demonstrate your ability to lead teams and projects. Prepare examples of how you've successfully managed AI initiatives in the past, focusing on your role in driving adoption and delivering results.
✨Understand the Business Impact
Be prepared to talk about how AI can improve productivity and enhance customer experience. Think of specific use cases you've worked on or studied that align with the company's goals, and be ready to explain the ROI of those initiatives.
✨Engage with Stakeholders
Since this role involves acting as a trusted advisor to senior stakeholders, practice how you would communicate complex AI concepts clearly. Prepare to discuss how you've influenced decision-making in previous roles and how you plan to do so in this one.