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For Companies At a Glance
- Tasks: Lead AI and automation strategy to transform operations and enhance customer experience.
- Company: Established organisation driving digital transformation with a focus on innovation.
- Benefits: Competitive salary up to £100k, bonus, and excellent benefits.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Shape the future of AI in a high-impact leadership role.
- Qualifications: Proven experience in AI initiatives and strong stakeholder management skills.
The predicted salary is between 90000 - 100000 £ per year.
Hybrid: 1-2 days per week in the office (North West)
Permanent
Paying up to £100k + bonus + benefits
Experis are partnering with a well-established organisation as they continue to accelerate their digital and operational transformation agenda. We are supporting them in the search for an experienced AI and Automation Lead to own and deliver a multi-year strategy focused on leveraging artificial intelligence and automation across their operations.
This is a high-impact leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience.
What You’ll Be Doing
- Defining and owning the organisation’s AI and automation strategy, aligned to wider digital transformation goals
- Identifying, prioritising, and delivering high-value AI use cases across operations and support functions
- Leading the end-to-end delivery of AI solutions from proof of concept through to production
- Building, scaling, and developing a small in-house AI engineering capability
- Driving adoption of AI solutions (e.g. chatbots, intelligent document processing, workflow automation, predictive analytics) into day-to-day business processes
- Acting as a trusted advisor to senior stakeholders, translating AI opportunities into tangible business outcomes
- Managing third-party vendors and delivery partners, ensuring quality, value, and alignment to outcomes
- Establishing AI governance frameworks, covering data ethics, model performance, and responsible AI usage
- Defining and tracking ROI and success metrics across AI initiatives
- Leading training and change initiatives to embed AI across the workforce
Experience Required
- Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation
- Strong hands-on knowledge of generative AI (LLMs, RAG architectures) and/or agentic AI frameworks
- Experience building or scaling AI / data science teams
- Track record of delivering AI solutions into production environments, not just proof of concept
- Experience working with cloud platforms (Azure, AWS or GCP)
- Exposure to vendor-led delivery models and partner ecosystems
- Strong understanding of data governance, AI ethics, and responsible AI principles
- Experience in customer operations / contact centre environments would be highly advantageous
- Excellent stakeholder management skills, with the ability to influence at senior level and communicate complex ideas clearly
Head of AI & Automation employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of AI & Automation
✨Tip Number 1
Network like a pro! Reach out to your connections in the AI and automation space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your past projects and achievements in AI and automation. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common AI and automation questions. Think about how you can relate your experience to the specific needs of the role. We want you to walk in feeling confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to drive AI initiatives forward. Let’s make it happen together!
We think you need these skills to ace Head of AI & Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of AI & Automation role. Highlight your experience with AI and automation initiatives, and don’t forget to showcase any leadership roles you've had. We want to see how you can drive AI adoption and improve productivity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your hands-on knowledge of generative AI and how you've successfully delivered AI solutions in the past. We love a good story that shows your impact!
Showcase Your Stakeholder Management Skills: In this role, you'll be influencing senior stakeholders, so make sure to highlight your communication skills. Share examples of how you've translated complex AI concepts into business outcomes. We want to see how you can build trust and drive change!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Experis UK
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI and automation, especially generative AI and agentic frameworks. Be ready to discuss specific use cases you've worked on and how they align with the company's goals.
✨Showcase Leadership Skills
This role is all about leadership, so prepare examples of how you've successfully led AI initiatives in the past. Highlight your experience in building teams and driving change, as well as how you've influenced senior stakeholders.
✨Understand Their Business
Research the company’s digital transformation agenda and think about how your AI strategy can enhance their operations. Be prepared to suggest high-value AI use cases that could improve productivity and customer experience.
✨Prepare for Ethical Discussions
AI ethics and governance are crucial in this role. Be ready to discuss how you've implemented responsible AI practices in previous projects and how you would approach data governance in this new position.