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- Tasks: Provide on-site IT support and solve technical challenges across various customer locations.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Up to £27k salary, shift allowance, fuel card, van, and strong benefits.
- Why this job: Make a real impact while working with diverse technologies and clients.
- Qualifications: Customer-facing skills, full UK driving licence, and relevant technical certifications required.
- Other info: Great opportunities for professional development and career growth.
The predicted salary is between 24000 - 30000 £ per year.
Location: Edinburgh and Surrounding Areas
Employment Type: Full-Time
Salary up to £27k + £4000 shift allowance + fuel card + van + Strong Benefits
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we’d love to hear from you.
Key responsibilities:
- Attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
- Work efficiently and proactively to deliver IT support services to a wide range of customers.
- Undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve the dynamic KPI targets set for your role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out IMAC projects with little supervision and lead as and when required.
- Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
- Carry out any other reasonable request from your line management.
- Work a certain amount of overtime when required to do so.
- Act as a mentor to other engineers when required.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Maintain company assets to keep them in good working order and good general condition.
- Be familiar with customer policies and processes where applicable.
Skills and experience:
- Must always be professional and presentable.
- Must have a full UK driving licence.
- Must have excellent customer facing skills.
- Self-motivated with good organisational skills, and can work unsupervised.
- Must possess or can obtain relevant technical certifications.
- Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge/experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Display positive behaviours which support team productivity.
- Must have a high standard of communication and inter-personal skills to support colleagues and team members.
Why Join Us?
- Work with a supportive and skilled team across diverse client environments.
- Gain exposure to a wide range of technologies and industries.
- Opportunities for professional development and certification.
- Be part of a company that values innovation, reliability, and customer satisfaction.
Field Engineer/ Desktop Support Engineer employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer/ Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and don’t be shy about asking for referrals. We all know someone who knows someone, so leverage that to get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a Field Engineer. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past projects or any relevant certifications to the interview. We want to see what you can do, so make sure you highlight your technical prowess and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Engineer/ Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer/Desktop Support Engineer role. Highlight relevant experience and skills that match the job description, like your technical certifications and customer service skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your proactive approach and problem-solving skills – we love that!
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise, especially with hardware and software support. Mention any relevant certifications like CompTIA A+ or Server+, as these are key for us. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Experis UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PC, laptops, printers, and servers. Be ready to discuss your experience with diagnostics and repairs, as well as any relevant certifications like CompTIA A+ or Server+. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Skills
Since this role is all about customer support, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your excellent communication skills and how you’ve managed to resolve issues effectively while keeping customers happy.
✨Be Proactive and Organised
Demonstrate your ability to work unsupervised by sharing instances where you took the initiative to solve problems or improve processes. Discuss how you manage your time and tasks, especially in a fast-paced environment, to meet SLAs and KPIs.
✨Embrace New Technologies
The tech world is always evolving, so be prepared to talk about how you keep your skills up to date. Mention any recent technologies you've trained on or are eager to learn about. This shows that you're adaptable and committed to professional development, which is key for this role.
